酒店实用英语听说

　　《酒店实用英语听说》以酒店管理领域典型职业活动需要的英语沟通能力为主线，确定了初级、中级及高级三个层次的培训内容，即基础沟通能力、核心服务岗位沟通能力及初高级管理岗位沟通能力的培养方向。本教程分初级篇、中级篇和高级篇。初级篇主要训练学生酒店基础服务用语的听说能力，强化基础语音及听力能力。初级篇由五个单元组成，每个单元又设置三个训练模块。中级篇主要训练学生酒店核心服务部门岗位相关的英语听说能力，侧重培养完成酒店核心及附属服务功能的英语沟通能力。中级篇根据核心服务部门岗位进行项目分类，由12个单元组成，每个单元又设置若干任务模块，每个任务模块下设不同的听力及口语训练项目。

暂缺《酒店实用英语听说》作者简介

初级篇
Part Ⅰ Elementary Courtesy English基础礼貌英语
Unit 1 Welcome，Greeting and Farewell欢迎、问候和告别
Section A Phonetics语音
Section B Listening and Speaking听与说
1-1 Welcome欢迎
1-2 Greeting问候
1-3 Farewell告另0
Section C Position Knowledge岗位知识
Unit 2 Thanks，Apologies and Best Wishes感谢、道歉和祝福
Section A Phonetics语音
Section B Listening and Speaking听与说
2-1 Thanks感谢
2-2 Apologies道歉
2-3 Blessings and Wishes祝福
Section C Position Knowledge岗位知识
Unit 3 Permission。Acceptance and Refusal允许、接受和拒绝
Section A Phonetics语音
Section B Listening and Speaking听与说
3-1 Permission允许
3-2 Acceptance接受
3-3 Refusal拒绝
Section C Position Knowledge岗位知识
Unit 4 Attitude态度
Section A Phonetics语音
Section B Listening and Speaking听与说
4-1 Agreement and Disagreement同意与不同意
4-2 Suggestion建议
Section C Position Knowledge岗位知识
Unit 5 Emotions情感
Section A Phonetics语音
Section B Listening and Speaking听与说
5-1 Satisfaction or Dissatisfaction满意或不满意
5-2 Reassurance and Sympathy安慰和同情
Section C Position Knowledge岗位知识
中级篇
Part Ⅱ The Front Office Department前厅部
Unit 6 Room Reservation客房预订
Section A General Knowledge项目知识
Section B Listening and Speaking听与说
Section C Exercises练习
Section D Position Knowledge岗位知识
Unit 7 Checking In and Checking Out登记人住及结账退房
Section A General Knowledge项目知识
Section B Listening and Speaking听与说
Section C Exercises练习
Section D Position Knowledge岗位知识
Unit 8 Concierge Department and Business Center礼宾服务部及商务中心
Section A General Knowledge项目知识’
Section B Listening and Speaking听与说
Section C Exercises练习
Section D Position Knowledge岗位知识
Part Ⅲ The Housekeeping Department客房部
Unit 9 Room Cleaning and Supplies客房清洁及用品补给
Section A General Knowledge项目知识
Section B Listening and Speaking听与说
Section C Exercises练习
Section D Position Knowledge岗位知识
Unit 10 Room Service and Laundry Service客房送餍服务及洗衣暇务
Section A General Knowledge项目知识
Section B Listening and Speaking听与说
Section C Exereises练习
Section D Position Knowledge岗位知识
Unit 11 Emergency and Maintenance Service突发状况及维修服务
Section A General Knowledge项目知识
Section B．Listening and Speaking听与说
Section C Exercises练习
Section D Position Knowledge岗位知识
Part Ⅳ The Food and Beverage Department餐饮部
Unit 12 Restaurant Reservation预订餐位
Section A General Knowledge项目知识
Section B Listening and Speaking听与说
Section C Exercises练习
Section D Position Knowledge岗位知识
Unit 13 Seating Guests and Taking Orders领位及点菜
Section A General Knowledge项目知识
Section B Listening and Speaking听与说
Section C Exercises练习
Section D Position Knowledge岗位知识
Unit 14 Serving During Meals and Taking Bills餐问服务及结账
Section A General Knowledge项目知识
Section B Listening and Speaking听与说
Section C Exercises练习
Section D Position Knowledge岗位知识
Part Ⅴ The Health and Recreation Department康乐部
Unit 15 Body Care康体
Section A General Knowledge项目知识
Section B Listening and Speaking听与说
Section C Exercises练习
Section D Position Knowledge岗位知识
Unit 16 Sports Club健身
Section A General Knowledge项目知识
Section B Listen；ng and Speaking听与说
Section C Exercises练习
Section D Position Knowledge岗位知识
Unit 17 Recreational Service娱乐服务
Section A General Knowledge项目知识
Section B Listening and Speaking听与说
Section．C Exercises练习
Section D Position Knowledge岗位知识
高级篇
Part Ⅵ The Hotel Management酒店管理
Unit 18 Job Interview面试
Section A General Knowledge项目知识
Section B Listening and Speaking听与说
Section C Exercises练习
Section D Position Knowledge岗位知识
附录
Appendix 1 The Names of World'S Major Countries／Districts，Capitals／Prefectures，
Currencies and Abbreviation Symbols世界主要国家（地区）、首都（首府）、货币及缩写符号
Appendix 2 The Names of World’S Major Airlines and Codes世界主要航空公司名称及代码
Appendix 3 Styles of Classical Chir）ese Foods中餐经典菜式
Appendix 4 Styles of Classical Western Foods西餐经典菜式
Appendix 5 The Summary of Chinese and Western Tableware中西方餐具名称汇总
Appendix 6 Tea茶
Appendix 7 Answers to the Exercises习题答案