饭店服务英语

　　姜文宏、李玉娟编著的《饭店服务英语（第2版）》是普通高等教育“十一五”国家级规划教材，是原新世纪高职高专教改项目成果教材《饭店服务英语》的第二版。本书是根据饭店业相关职业岗位群的实际工作需要，从切实提高饭店服务人员的英语语言交际能力出发进行构思、设计和编写的，形式新颖、选材独到、内容丰富、语言规范、针对性强，对高职高专院校饭店管理与服务专业学生英语语言交际能力的强化训练具有较高的实用价值。《饭店服务英语（第2版）》共设4个专题25个单元，每个单元包括单元要点、模拟训练、拓展阅读、综合练习4个部分。书后附有饭店服务英语常用专业词汇。本书还附有MP3录音光盘，可作为听、说训练素材。《饭店服务英语（第2版）》可作为高等职业院校、高等专科学校、成人高等院校、应用型本科院校饭店管理与服务专业及相关专业的教学用书，也可供五年制高职、中职学校学生使用，还可作为饭店从业人员的业务培训教材和参考读物。

暂缺《饭店服务英语》作者简介

Workshop One English for Front Office
　　Unit 1 Room Reservation
　　Part OneKey Points for Teaching, Learning & Assessment in the Unit
　　Learning Objectives
　　Key Points in the Unit
　　Part TwoSimulation Training
　　Technical Terms
　　Sentence Patterns
　　Sample Dialogues
　　Dialogue 1 Receiving a Reservation (Basic Procedures )
　　Dialogue 2 A Group Reservation
　　Dialogue 3 We Are Fully Booked
　　Classroom Activities
　　Part Three Extended Reading
　　Advance Reservations
　　Part Four Exercises
　　Unit 2 Reception
　　PartOneKey Points for Teaehing, Learning & Assessment in the Unit
　　Learning Objectives
　　Key Points in the Unit
　　Part Two Simulation Training
　　Technical Terms
　　Sentence Pattems
　　Sample Dialogues
　　Dialogue 1A Guest with Advance Reservation Checks in
　　Dialogue 2Registering a Tour Group
　　Dialogue 3Receiving a Walk-in Guest
　　Classroom Activities
　　Part Three Extended Reading
　　What Should Hotel Receptionist Do?
　　Part Four Exercises
　　Unit 3 Bell Service
　　Part One Key Points for Teaching, Learning & Assessment in the Unit
　　Learning Objectives
　　Key Points in the Unit
　　PartTwoSimulation Training
　　Technical Terms
　　Sentence Patterns
　　Sample Dialogues
　　Dialogue 1Receiving a Guest & Bringing Him to His Room
　　Dialogue 2Running Errands for Guests
　　Dialogue 3Getting down the Luggage before the Guests Check out
　　Dialogue 4Hiring a Taxi
　　Classroom Activities
　　Part ThreeExtended Reading
　　The Front Desk Employees
　　Part FourExercises
　　Unit 4Money Exchange
　　Part OneKey Points for Teaching, Learning & Assessment in the Unit
　　Learning Objectives
　　Key Points in the Unit
　　Part TwoSimulation Training
　　Technical Terms
　　Sentence Patterns
　　Key Points in the Unit
　　Part TwoSimulation Training
　　Technical Terms
　　Sentence Patterns
　　Sample Dialogues
　　Dialogue 1An Overseas Call
　　Dialogue 2Morning Call
　　Dialogue 3Taking a Message
　　Classroom Activities
　　Part ThreeExtended Reading
　　Telephone Calls
　　Part FourExercises
　　Unit 6Information
　　Part OneKey Points for Teaching, Learning & Assessment in the Unit
　　Learning Objectives
　　Key Points in the Unit
　　Part TwoSimulation Training
　　Technical Terms
　　Sentence Patterns
　　Sample Dialogues
　　Dialogue 1Inquiring about Telephone Fee
　　Dialogue 2Giving Information
　　Dialogue 3Posting a Letter
　　Classroom Activities
　　Part ThreeExtended Reading
　　Ways of Categorizing Hotels
　　Part Four Exercises
　　Unit 7Complaints
　　Part One Key Points for Teaching, Learning & Assessment in the Unit
　　Learning Objectives
　　Key Points in the Unit
　　Part TwoSimulation Training
　　Technical Terms
　　Sentence Patterns
　　Sample Dialogues
　　Dialogue 1Misunderstandings at the Front Desk
　　Unit 8 Paying the Bill and Checking out
　　Workshop TwoEnglish for Housekeeping Department
　　Unit 9 Room Cleaning
　　Unit 10 Guests' Requests
　　Unit 11 Laundry and Valet Service
　　Unit 12 Room Service
　　Unit 13 Lost and Found
　　Unit 14 Damage and Compensation
　　Unit 15 Problems and Maintenance
　　Workshop Three English for Food and Beverage Department
　　Unit 16 Table Reservation
　　Unit 17 Receiving Diners
　　Unit 18 Taking Orders and Recommendations
　　Unit 19 Chinese Food Restaurant
　　Unit 20 Western Food Restaurant
　　Unit 21 Buffet and Coffee Shop
　　Unit 22 Complaints
　　Unit 23 Payment
　　Unit 24 Beverage Service
　　Workshop Four English for Other Departments
　　Unit 25 Sample Dialogues for Other Departments