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抢救上班族英语

抢救上班族英语

作者:谢庆芳

出版社:科学出版社

出版时间:2008-01-01

ISBN:9787030208262

定价:¥35.00

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内容简介
  当今世界,是一个开放的世界。中国正在走向世界,世界也正在走向中国。全球经济正在迈向一体化,我中有你,你中有我。外国人士来华旅游观光、洽谈生意和创办企业的人数与日俱增,中国人和外国人的交往日益密切,英语已经成为我国的一些职业须臾不可缺少的交际工具。在一些涉外行业中,处处都得说英语,时时都得讲英语,人人都得用英语。如果不会说英语或不能流利地讲英语就根本无法同外国人进行有效的沟通,也就无法胜任工作。我们编著《抢救上班族英语系列》就是为了满足广大读者的需要,使读者一书在手,工作就能驾轻就熟,学习就能步步提高。本书突出专业性,紧扣行业实务不放松。同时配有清晰地道的英语朗读,随意定位播放,英文字幕同步播放,帮你熟悉语音、语调、辨识连读、略读,显著提高听觉反应能力。在《酒店职员会话篇》中,不仅撰写了关于酒店里前台接待员、客房服务员和话务员等常用的业务对话,而且还涉及了出租车司机和酒店中理发店、邮政业务等行业的业务内容。
作者简介
暂缺《抢救上班族英语》作者简介
目录
Part One Conversational English for Receptionists
第一部分 前台接待员英语会话
 1.Situational Dialogues 情景对话
  1.1 Making Room Reservations
  预订房间
  1.2 Greeting Guests
  欢迎旅I客
  1.3 Checking In
  登记住宿
  1.4 Showing a Guest to the Floor
  带客上楼
  1.5 Changing Rooms
  调换房间
  1.6 Being Fully Booked
  本店客满
  1.7 Answering Inquiries
  回答问询
  1.8 Helping to Look for Someone
  帮助找人
  1.9 Checking Baggage
  寄存行李
  1.10 Helping to Lookfor Baggage
  帮找行李
  1.11 ReceivingVisitors
  接待访客
  1.12 Giving Other Services
  其他服务
 2.Commonly Used Expressions 常用语句
Part Two Conversational English for Room Attendants
第二部分 客房服务员英语会话
 1.Situational Dialogues情景对话
  1.1 Ushering a Guest into the Room
  带客进房
  1.2 Introducing the Room Service
  介绍客房服务
  1.3 Housekeeping
  整理房间
  1.4 Serving a Guest
  为旅客服务
  1.5 Changing Rooms
  调换房间
  1.6 Taking a Message
  代客留言
  1.7 Posting Letters for a Guest
  代寄信件
  1.8 Forwarding Mail
  转送邮件
  1.9 Having Business Cards Made
  代印名片
  1.10 Meeting Visitors
  接待访客
  1.11 Offering Repair
  提供修理
  1.12 Answering Inquiries
  回答问询
  1.13 Offering Laundry Service
  洗衣服务
  1.14 Inquiring After a Sick Guest
  问候病人
  1.15 Congratulating a Guest on the Birthday
  祝贺生日
  1.16 Looking for Lost Articles for a Guest
  为客找物
  1.17 Making Compensations
  提出赔偿
  1.18 Providing Traffic Information
  提供交通信息
  1.19 Checking Out
  结账退房
 2.Commonly Used Expressions 常用语句
Part Three Conversational English for Switchboard Operators
第三部分 话务员英语会话
 1.Situational Dialogues情景对话
  1.1 Making an International Call
  国际长途
  1.2 Making a Domestic Call
  国内电话
  1.3 Making a House Phone Call
  酒店内线
  1.4 Making a Direct Dialling Call
  直拨电话
  1.5 Explaining Time Limit
  通话时限
  1.6 Calculating Conversation Time
  通话时间
  1.7 Offering Wake-up Service
  叫醒服务
  1.8 Offering Answer Service
  代理通话
  1.9 Dealing with Complaints from a Guest
  处理投诉
  1.10 Explaining the Ways to Charge
  收费方式
  1.11 Reporting Charges to a Guest
  通报话费
 2.Commonly Used Expressions 常用语句
Part Four Conversational English for Cashie
第四部分 结账员英语会话
 1.SituationalDialogues情景对话
  1.1 Asking for Advance Deposit
  收预付款
  1.2 Exchanging Money
  兑换货币
  1.3 Settling a Bill by Cash
  现金结账
  1.4 Settling a Billby Credit Card
  信用卡结账
  1.5 Setting a Bill by Traveller'S Cheques
  支票结账
  1.6 Separating Bills
  拆分账单
  1.7 Checking the Items
  核对细账
  1.8 Correctingthe Miscalculation
  改正错账
 2.Commonly Used Expressions 常用语句
Part Five Conversational English for Taxi Drivers
第五部分 出租汽车司机英语会话
 1.Situational Dialogues情景对话
  1.1 Taking an Order for a Taxi
  接受订车
  1.2 Greeting a Guest
  招呼旅客
  1.3 Answering Inquiries
  回答问询
  1.4 Talking About Driving
  谈论开车
  1.5 Talking About the Weather
  谈论天气
  1.6 Being Held Up in the Traffic
  行车受阻
  1.7 Something Wrong with the Taxi
  车出毛病
  1.8 Accepting Fares
  收取车费
  1.9 Giving Directions
  为客指路
 2.Commonly Used Expressions 常用语句
Part Six Conversational English for Other Hotel Clerks
第六部分 酒店其他职员英语会话
 1.Situational Dialogues情景对话
  1.1 Booking a Train Ticket
  预订火车票
  1.2 Booking Plane Tickets
  预订机票
  1.3 Belling Stamps
  出售邮票
  1.4 SendingParcels
  邮寄包裹
  1.5 SendingaTelegram
  拍发电报
  1.6 SendingSome Money
  汇寄钱款
  1.7 Barbering a Male Guest
  男士理发
  1.8 Doing Hair for a Female Guest
  女士做发
  1.9 Developing Some Films
  冲洗胶卷
  1.10 Printing Some Negfitives
  加印照片
 2.Commonly Used Expressions 常用语句
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