运作管理（英文版.第6版）

　　如何做到“名”、“利”双收？如何使“客户至上”的口号变为现实？阅读本书，会找到令您满意的答案。作者独辟蹊径，以人为本，对内提出树立“人人都是管理者”的概念，提高员工的工作积极性；对外以各种途径满足客户需要，保证企业、客户、员工三者关系的平衡、和谐，领会本书之理论，并加以融会贯通，定会获益匪浅。

暂缺《运作管理（英文版.第6版）》作者简介

PART 1 Introduction to operations management
1. Operations-producing goods and providing services
2. Competitive strategies and principles
3. The quality imperative
PART 2 Design and control for customer satisfaction
4. Designed-in quality : products , services , processes
5. Quality control and process improvement
PART 3 Translating demand into orders
6. Demand management and forecasting
7. Master planning-for capacity and Output
8. Flow-control systems overview System variability
9. Order fulfillment and purchasing
10. Timing : JIT/Kanban , MRP , and related topics
11. Quick-change flexibility and lot sizing
PART 4 Translating planned orders into outcomes
12. Process selection and layout
13. Managing continuous and repetitive operations
14. Managing job and batch operations
15. Managing projects
PART 5 OM Resources : Measurement , management , improvement
16. Productivity and people
17. Facilities management
18. What's next-for you and for OM?
Appendix