宾馆英语

　　本教材主要按照宾馆行业工作流程编排学习任务。属于典型的任务型教材，专门针对宾馆行业服务英语听说读写技能需求进行培训设计。全书总共十门单元，每个单元都有一个主题。所有教学活动都以训练听说技能为主，兼顾读和写的技能训练。主要内容有：旅馆的几大类型介绍：预定的几种形式，迎宾服务，前台接待服务，包括登记、分房、发钥匙，住店期间的各种服务，比如叫醒服务、特殊要求、设备租用、洗烫服务、信息咨询、出租车服务、维修服务、客房服务、餐厅服务、酒吧服务等；离店手续办理，付款和结账方式；处理客人投诉等方面。

暂缺《宾馆英语》作者简介

UNIT 1 HOIEL INDUSTRY ABC
1. What Is a Hotel?
2. How to Enter the Hotel World
3. Summary of Our Work
4. Consolidation
UNIT 2 ROOM RESERVATION
1. What to Do in Handling Room Reservations
2. How to Handle Room Reservations
3. Summary of Our Work
4. Consolidation
UNIT 3 REGISTRATION
1 What Do You Know About a Registration Form?
2. How to Register Guests
3. Summary of Our Work
4. Consolidation
UNIT 4 CINCIERGE
1. What Do We Do Every Day
2. How to Do Our Service Properly
3. Summary of Our Work
UNIT 5 THE CASHIER
1. What to Do with the Hotel Bills
2. How to Be a Hotel Cashier
3. Summary of Our Work
4. Consolidation
UNIT 6 HOUSEKEEPING(Ⅰ)
1. What Work Is Included in This Department
2. How to Do the Chamber Service
3. Summary of Our Work
4. Consolidation
UNIT 7 HOUSEKEEPING(Ⅱ)
1. What Are Included in Personal -Services
2. How to Offer Personal Services
3. Summary of Our Work
4. Consolidation
UNIT 8 SERVING CHINESE FOOD
1. What Is Served Here
2. How to Work in the Food & Becerra Department
3. Summary of Our Work
4. Consolidation
UNIT 9 SERNING WESTERNFOOD
1. What Is Served in a Western Restaurant?
2. How to Serve Western Cuisine
3. Summary of Our Work
4. Consolidation
UNIT 10 SERNING BEVERAGES
I. What Are the Beverages We Serve?
2. How to Serve Beverages
3. Summary of Our Work
4. Consolidation
UNIT 11 SHOPPING ARCADE
I. What Is to Be Sold in Our Shopping Arcade
2. How to Promote Chinese National Culture
3. Summary of Our Work
4. Consolidation
UNIT 12 RECREATION DEPARTMENTS
1. What Activities Can We Go in for Here
2. How to Do Service Here
3. Summary of Our Work
4. Consolidation
UNlT13 MEEIING
1. What Are Provided for the Meeting Planner
2. How to Arrange Catering for a Meeting or Seminar
3. Summary of Our Work
4. Consolidation
UNII 14 EXHIBITION
1. What Types of Exhibition Are to Be Served
2. Get Ready to Serve and Set up Booths
3. Summary of Our Work
4. Consolidation
UNIT15 SETTLLNG COMPLAINTS
1. What Will the Guests Complain About
2. How to Settle Complaints
3. Summary of Our Work
4. Consolidation
UNIT 16 HOTEL MANAGEMENT
1. What Does Hotel Management Mean
2. How Is the Hotel Management Working
3. Summary of Our Work
4. Consolidation
APPENDIX TAPESCRIPTS