空中乘务情境英语（第2版）

　　《空中乘务情境英语（第2版）》为江苏省在线开放课程“空中乘务情境会话（中英双语）”的配套教材，获评江苏省优秀培育教材，并被列入国家“十三五”规划教材。 教材编写以客舱服务工作流程为主线，以空中乘务员岗位为核心，围绕“客舱服务工作情境”，设计了“Regular On-board Service”和“Special On-board Service”两个模块，共7 个大情境，28 个子情境。新版教材聚焦民航业新动态，体例与内容均作了相应的更新，将行业前沿的公共卫生安全新要求融入教材，增设了Suspected Infectious Diseases 等情境，并完成了教材的数字化改革，各章首页可扫码观看本章配套的动画视频。 教材整体设计针对空乘专业学生和社会学者，着力于分类认知任务、学习典型对话、熟悉高频语句、掌握专业词汇、应用拓展知识、探究案例分析，帮助学生领会职业标准、感悟航空文化，轻松使用英语口语应对客舱服务中的各类常规工作、个性服务和突发状况，有效内化岗位工作能力，提升职业可持续发展能力。

　　范晔，江苏工程职业技术学院空中乘务专业负责人、教研室主任、空乘教员，先后获得全国优秀教师、全国教师教学能力大赛一等奖、省“青蓝工程”骨干教师、市教学名师等荣誉；发表论文30余篇；主持省市各级各类项目20余项。

Regular On-board Service

SCENE 01 Boarding Service
Situation 01.Greetings and Seating Directions / 002
Situation 02.Seating / 007
Situation 03.Assisting with Overhead Storage / 012
Situation 04.Lost and Found / 017

SCENE 02 Prior to Takeoff
Situation 05.Welcome Announcement and Safety Check Announcement / 023
Situation 06.Safety Demonstrating / 028
Situation 07.Electronic Devices / 033
Situation 08.Final Safety Check / 038

SCENE 03 Cruising
Situation 09.Greetings and Airline Introduction / 042
Situation 10.On-board Entertainment / 047
Situation 11.Beverage Service / 052
Situation 12.Meals / 057
Situation 13.Duty-Free Sales / 062

SCENE 04 Landing
Situation 14.Landing Announcement, Farewell and Greeting / 067
Situation 15.Transit / Connecting and Stopover Announcement / 072

SCENE 05 Passengers with Special Needs
Situation 16.Expectant Passengers / 080
Situation 17.Passengers with Infants / 085
Situation 18.Unaccompanied Minor / 089
Situation 19.Disabled Passengers / 093
Situation 20.Senior Passengers / 097
Situation 21.Sickness / 101

SCENE 06 First Class Service
Situation 22.Prior to Takeoff / 106
Situation 23.Cruising / 111
Situation 24.Prior to Landing / 119

SCENE 07 Dealing with Different Situations
Situation 25.Delay / 123
Situation 26.Complaints / 128
Situation 27.Emergency / 133
Situation 28.Suspected Infectious Diseases / 139