空乘情景英语教程

　　《空乘情景英语教程（上海民航职业技术学院民航特有专业“十三五”规划教材）》参考职业技术与继续教育（TAFE）模式，专门用途英语（ESP）教学标准，以及《民航乘务员国家职业标准））的四、五级标准，遵循客舱服务基本流程，以服务流程为框架组织编写，同时增加了语言沟通技巧和面试英语等内容。《空乘情景英语教程（上海民航职业技术学院民航特有专业“十三五”规划教材）》既适合民航院校乘务专业的学生使用，也可作为航空公司在职乘务人员培训的参考资料。

暂缺《空乘情景英语教程》作者简介

总序
Preface
序
前言
Chapter One Preflight Work
Unit 1 Preflight Preparation
Unit 2 Boarding and Pre-take-off
Unit 3 Safety Inspection
Chapter Two In-flight Service
Unit 4 Distribution Service
Unit 5 In-flight Meal and Beverage Service
Unit 6 Service for Infants and Children
Unit 7 Service for Special Passengers
Unit 8 Entertainment and Duty-free Service
Chapter Three Emergency Handling
Unit 9 Special Cases
Unit 10 Emergency Cases
Unit 11 First Aid and Crisis Handling
Chapter Four Landing and Arrival
Unit 12 Pre-Ianding Preparation
Unit 13 Disembarkation and Transfer
Chapter Five Language Skills
Unit 14 Complaints and Communications
Unit 15 Application and Interview
Appendix 1 Additonal Information
Appendix 2 Classified Terms and Expressions
Appendix 3 Airlines Logos
Appendix 4 Text Translation
Appendix 5 Key to Exercises
Appendix 6 An English Proficiceny Test on Cabin Attendant
Appendix 7 Tapescripts & Keys for Listening Test （1-10）
Appendix 8 Key to Oral Tests (1-5）
后记
参考文献