书籍详情
签派资源管理 Dispatch Resource Management
作者：罗凤娥，郑力维，代毅 编
出版社：西南交通大学出版社
出版时间：2021-01-01
ISBN：9787564378172
定价：¥49.00
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内容简介
本书为高校飞行签派专业教材，分析了签派资源管理（DRM）研究基础薄弱的现状，根据国际民航组织、中国民航局对飞行员签派执照及训练的要求，基于国内外规章手册和相关材料，结合实际运行案例，对签派员的情景意识、人为因素与差错管理、问题解决与决策、信息沟通、工作负荷管理、团队建设与协作、DRM技能评估与训练管理等知识进行了阐述，旨在加强签派员DRM技能的培养与提升，改进航空公司运控中心工作效能。适合于民航各类专业和非专业人员使用。
作者简介
罗凤娥，中国民航飞行学院教授，持有CAAC/FAA飞行签派员执照；主要研究航空公司运行管理及安全；出版《Flight Dispatch》等图书8部；主持多项省部级重点科研项目；
目录
Chapter 1 Introduction
1.1 Overview of DRM
1.2 Related Subjects and Theoretical Models of DRM
Chapter 2 Communication
2.1 Overview of Communication
2.2 Communication Methods and Techniques
2.3 Prevention and Overcoming of Communication Barriers
Chapter 3 Decision-Making
3.1 Decision Overview
3.2 Decision-Making Factors
3.3 Methods to Improve the Quality of Decision-Making
Chapter 4 Workload Management
4.1 Situation Awareness of Dispatchers
4.2 Stress Management of Dispatchers
4.3 Workload of dispatchers
4.4 Case Analysis
Chapter 5 Human Factors and Error Management
5.1 Human Factors in Operation Control
5.2 Error Management
5.3 Countermeasures to Prevent Errors in Dispatch
Chapter 6 Team Building and Collaboration
6.1 Team Building
6.2 The Importance of Teamwork
6.3 How to Improve Teamwork
6.4 Team Performance Management
Chapter 7 Airlines DRM Training and Management
7.1 Specification of DRM Training
7.2 DRM Training for Airlines
7.3 Assessment of DRM Training
Chapter 8 DRM Skill Assessment
8.1 Demand Analysis of Dispatcher DRM Skills
8.2 DRM SkillAssessment Index System
8.3 DRM Skills Assessment Method
8.4 DRM Skill Management
Appendix
Appendix I: CBTA Framework (FOO/FD)
Appendix II: DRM Skill Assessment Indicators Questionnaire for Dispatchers from Airlines
Appendix III: DRM SkillAssessment List
Appendix IV: Work Record Sheet
Appendix V: Communication Record
Appendix VI: SBT Tasks Checklist
Appendix VII: Gold Medal Intuition Test
References
1.1 Overview of DRM
1.2 Related Subjects and Theoretical Models of DRM
Chapter 2 Communication
2.1 Overview of Communication
2.2 Communication Methods and Techniques
2.3 Prevention and Overcoming of Communication Barriers
Chapter 3 Decision-Making
3.1 Decision Overview
3.2 Decision-Making Factors
3.3 Methods to Improve the Quality of Decision-Making
Chapter 4 Workload Management
4.1 Situation Awareness of Dispatchers
4.2 Stress Management of Dispatchers
4.3 Workload of dispatchers
4.4 Case Analysis
Chapter 5 Human Factors and Error Management
5.1 Human Factors in Operation Control
5.2 Error Management
5.3 Countermeasures to Prevent Errors in Dispatch
Chapter 6 Team Building and Collaboration
6.1 Team Building
6.2 The Importance of Teamwork
6.3 How to Improve Teamwork
6.4 Team Performance Management
Chapter 7 Airlines DRM Training and Management
7.1 Specification of DRM Training
7.2 DRM Training for Airlines
7.3 Assessment of DRM Training
Chapter 8 DRM Skill Assessment
8.1 Demand Analysis of Dispatcher DRM Skills
8.2 DRM SkillAssessment Index System
8.3 DRM Skills Assessment Method
8.4 DRM Skill Management
Appendix
Appendix I: CBTA Framework (FOO/FD)
Appendix II: DRM Skill Assessment Indicators Questionnaire for Dispatchers from Airlines
Appendix III: DRM SkillAssessment List
Appendix IV: Work Record Sheet
Appendix V: Communication Record
Appendix VI: SBT Tasks Checklist
Appendix VII: Gold Medal Intuition Test
References
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