供应链管理流程标准（第二版）

　　《供应链管理流程标准（第二版）》描述了制定远景与战略，开发和管理产品服务，营销和销售产品-服务，交付产品/服务，管理客户服务，开发和管理人力资本，管理信息技术，管理财务资源，管理环境健康与安全，管理知识、改善和变革等十多个流程类的，并定义了600多条供应链管理的相关术语。组织翻译《供应链管理流程标准》，旨在让更多的中国企业分享供应链管理领域的成熟成果，寻找企业自身与标杆企业之间的差距，通过学习和实践此类标准，提升供应链绩效，构建企业核心竞争力。同时，中国企业的不断实践与总结，也将丰富供应链管理成果。《供应链管理流程标准》涉及企业战略、运营、支持等多个层面，涵盖多个学科和领域的专业知识，特别是涉及具体的操作实践。

　　蒙有为，中国航空综合技术研究所副所长，研究员。主要从事标准化、军民融合、运营与供应链管理政策、理论和应用研究和推广。

目 录

前言

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目标

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研究框架

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流程分类框架SM（PCF）

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了解PCF编号方案

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方法论

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《标准》结构

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本《标准》在自我评估中的应用

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设置优先事项的重要性

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与APQC的OSBC数据和指标的关系

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供应链管理流程标准内容······································································································008

管理和支持流程

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术语

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