人力资源管理（第10版 双语教学版）

　　《人力资源管理》（第10 版，双语教学版）主要讲述在当今商业世界的快速变化中如何打造人力资源优势，具体内容包括组织、团队和沟通，员工激励，人力资源管理和个人职业生涯规划。本书保留了原版书中全部的英文及其教材要素，编者对目录以及部分专业词汇进行了翻译。书中还引用了一些新鲜有趣的商业案例、习题，语言简练，通俗易懂。

　　作者O.C.费雷尔教授，曾担任美国营销协会学术委员会主席，其研究领域包括全球商业、市场营销和商业伦理。他致力于开发教学资源以让学生和教师更好地理解日趋复杂的全球商业环境，并在教学过程中采用本书作为教材，通过与学生和其他教师的沟通深入了解商学导论课程的教学需要，这使本书有机会得以不断改进。其妻子琳达·费雷尔教授为本书第三作者，现任市场营销科学学会主席，曾在麦当劳和必胜客的广告公司负责其广告培训、市场营销管理工作，丰富的实践经验使得她对市场营销及商业伦理有着独到的见解和深刻的洞察。杰弗里·赫特为圣保罗大学金融学教授，主要讲授投资学、公司理财和战略管理课程。他拥有深厚的全球商业开发的背景，尤其是环球金融市场和贸易关系方面。其所著教材曾被翻译成14种语言畅销31个国家。

CHAPTER1
MotivatingtheWorkforce2
EntertheWorldofBusiness
MarsIncorporated:WhereEmployeesLovetoWork3
Introduction4
NatureofHumanRelations4
HistoricalPerspectivesonEmployeeMotivation7
ClassicalTheoryofMotivation7
TheHawthorneStudies7
TheoriesofEmployeeMotivation9
Maslow’sHierarchyofNeeds9
Herzberg’sTwo-FactorTheory11
McGregor’sTheoryXandTheoryY12
TheoryZ13
EquityTheory14
ExpectancyTheory15
StrategiesforMotivatingEmployees16
BehaviorModification16
JobDesign16
ImportanceofMotivationalStrategies20
SoYouThinkYouMayBeGoodatMotivatinga
Workforce21
ReviewYourUnderstanding22
RevisittheWorldofBusiness22
LearntheTerms22
CheckYourProgress23
GetInvolved23
BuildYourSkills:Motivating23
SolvetheDilemma:MotivatingtoWin24
BuildYourBusinessPlan:MotivatingtheWorkforce24
SeeforYourselfVideocase:TheContainerStore’sSecretto
Success:EmployeeSatisfaction24
TeamExercise25
CHAPTER2
Organization,Teamwork,andCommunication26
EntertheWorldofBusiness
CarMaxUsesDecentralizedStructuretoSupportTeamwork27
Introduction28
OrganizationalCulture28
DevelopingOrganizationalStructure30
AssigningTasks31
Specialization31
Departmentalization32
AssigningResponsibility35
DelegationofAuthority36
DegreeofCentralization36
SpanofManagement38
OrganizationalLayers38
FormsofOrganizationalStructure39
LineStructure39
Line-and-StaffStructure40
MultidivisionalStructure40
MatrixStructure41
TheRoleofGroupsandTeamsinOrganizations42
Committees43
TaskForces43
Teams44
CommunicatinginOrganizations45
FormalCommunication46
InformalCommunicationChannels47
MonitoringCommunications47
ImprovingCommunicationEffectiveness48
SoYouWantaJobinManagingOrganizational
Culture,Teamwork,andCommunication49
ReviewYourUnderstanding49
RevisittheWorldofBusiness50
LearntheTerms50
CheckYourProgress50
GetInvolved51
BuildYourSkills:Teamwork51
SolvetheDilemma:QuestStarinTransition52
BuildYourBusinessPlan:Organization,Teamwork,and
Communication52
SeeforYourselfVideocase:ZapposCreatesOrganizational
StructureandCulturewithTeams53
TeamExercise53
CHAPTER3
ManagingHumanResources54
EntertheWorldofBusiness
TheRecruitmentProcessofCirqueduSoleil55
Introduction56
TheNatureofHumanResourcesManagement56
PlanningforHumanResourcesNeeds56
RecruitingandSelectingNewEmployees57
Recruiting57
Selection59
LegalIssuesinRecruitingandSelecting62
DevelopingtheWorkforce64
TrainingandDevelopment64
AssessingPerformance65
Turnover67
CompensatingtheWorkforce68
FinancialCompensation69
Benefits71
ManagingUnionizedEmployees73
CollectiveBargaining75
ResolvingDisputes76
TheImportanceofWorkforceDiversity77
TheCharacteristicsofDiversity77
WhyIsDiversityImportant?78
TheBenefitsofWorkforceDiversity80
AffirmativeAction80
TrendsinManagementoftheWorkforce81
SoYouWanttoWorkinHumanResources83
ReviewYourUnderstanding83
RevisittheWorldofBusiness84
LearntheTerms84
CheckYourProgress85
GetInvolved85
BuildYourSkills:AppreciatingandValuingDiversity85
SolvetheDilemma:MoraleamongtheSurvivors87
BuildYourBusinessPlan:ManagingHumanResources87
SeeforYourselfVideocase:TheImportanceofHollywoodLaborUnions88
TeamExercise88
Appendix
PersonalCareerPlan89
Notes95
Glossary99
PhotoCredits103