民航客运英语教程

　　《高等职业教育“十二五”规划教材·航空服务类专业教材系列：民航客运英语教程》以丰富多样的场景对话模式，系统全面地介绍了民航地勤服务各个岗位的服务内容和流程。全书内容共分10章31个单元，包括票务服务、登机服务、安检服务、候机服务、特殊旅客服务、非正常航班服务、海关服务检验检疫服务、边境服务及其他服务。《高等职业教育“十二五”规划教材·航空服务类专业教材系列：民航客运英语教程》重视语言的交际功能，内容编排做到实际情景与语言功能相结合、讲与练相结合，以有效地提高学生的实际语言运用能力。每个单元还配有相应的练习，以巩固对知识点的运用。《高等职业教育“十二五”规划教材·航空服务类专业教材系列：民航客运英语教程》适合中、高等院校航空服务及相关专业学生使用，也可作为航空公司员工英语培训的教材。

暂缺《民航客运英语教程》作者简介

Chapter 1 Ticket Service
Unit 1 Information Enquiry
Unit 2 Telephone Reservation
Unit 3 At a Booking Office
Chapter 2 Ticket and Baggage Check-in Service
Unit 1 Ticket Check-in Service
Unit 2 Carry-on Baggage Service
Unit 3 Checked Baggage Service
Unit 4 Lost and Damaged Baggage Service
Chapter 3 Security Check Service
Unit 1 Certificates and Baggage Inspections
Unit 2 Check by Hand and Machine
Chapter 4 Waiting and Boarcting Service
Unit 1 Service in Waiting Lounge
Unit 2 0ther Service for Waiting Passengers
Unit 3 Service for Boarding Passengers
Chapter 5 Special Passengers Service
Unit 1 VIP Passengers Service
Unit 2 Pregnant Women & Passengers with Children Service
Unit 3 Unaccompanied Minors Service
Unit 4 0ther Special Passengers Service
Chapter 6 Irregular Flight Service
Unit 1 Weather Delays
Unit 2 Maintenance Delays
Unit 3 Other Delays
Unit 4 Services for Delayed Passengers
Chapter 7 Customs Inspection Service
Unit 1 Red and Green Channel System
Unit 2 Going through the Red Channel
Unit 3 Going through the Green Channel
Chapter 8 Qua antine Inspection Service
Unit 1 Quarantine Inspection ofPassengers
Unit 2 Quarantine Inspection ofAircraft Crew
Chapter 9 The Immigration Inspection
Unit 1 Entry Inspection
Unit 2 Departure Inspection
Unit 3 Transit and Group Inspection
Chapter 10 Othe Service
Unit 1 Shopping and Entertaining
Unit 2 Lost and Found
Unit 3 Information Service
Keys
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