酒店管理英语

　　何加红编著的《酒店管理英语（酒店管理专业21世纪高职高专精品系列规划教材）》是在对国内现行酒店管理英语教材以及涉外酒店服务现状研究的基础上，参考近几年来美国、英国等发达国家酒店管理专业教材和实务编写而成的，取材新颖，具有较强的系统性、实用性。本书可以作为高等职业学校旅游与酒店管理专业学生的专业基础课教材，也可用做国内各大酒店新员工的培训教材及酒店从业人员的自学教材。

暂缺《酒店管理英语》作者简介

Unit One A General Introduction to the Hotel Industry Part I Dialogues Sample Dialogue 1 Sample Dialogue 2 Useful Expressio Situational Dialogues Part II Text A A Brief Introduction to Hospitality Industry andHospitality Management New Words Phrases and Expressio Notes to the Text Exercises Text B The Development of the Hospitality Industry and ItsClassification New Words Phrases and Expressio Notes to the Text Part III Extended ReadingUnit Two Front Office Service Part I Dialogues Sample Dialogue 1 Sample Dialogue 2 Useful Expressio Situational Dialogues Part II Text A The Front Office New Words Phrases and Expressio Notes to the Text Exercises Text B Checking-in and Checking-out New Words Phrases and Expressio Notes to the Text Part III Extended ReadingUnit Three Housekeeping Service Part I Dialogues Sample Dialogue 1 Sample Dialogue 2 Useful Expressio Situational Dialogues Part II Text A The Housekeeping Department New Words Phrases and Expressio Notes to the Text Exercises Text B The Relatio between Housekeeping Department and FrontOffice Department New Words Phrases and Expressio Notes to the Text Part III Extended ReadingUnit Four Food and Beverage Service Part I Dialogues Sample Dialogue 1 Sample Dialogue 2 Useful Expressio Situational Dialogues Part II Text A Food Service Management in a Hotel New Words Phrases and Expressio Notes to the Text Exercises Text B Taking Orde New Words Phrases and Expressio Notes to the Text Part III Extended ReadingUnit Five Fitness, Recreation Center and Business Center Part I Dialogues Sample Dialogue 1 Sample Dialogue 2 Useful Expressio Situational Dialogues Part 1I Text A Recreation Industry in the U.S. New Words Phrases and Expressio Notes to the Text Exercises Text B Facilities for Business New Words Phrases and Expressio Notes to the Text Part III Extended ReadingUnit Six Making Payment Part I Dialogues Sample Dialogue 1 Sample Dialogue 2 Useful Expressio Situational Dialogues Part II Text A Ways of Payment in the Hotel New Words Phrases and Expressio Notes to the Text Exercises Text B Revenue Management of the Hotel New Words Phrases and Expressio Notes to the Text Part III Extended ReadingUnit Seven Dealing with Complaints Part I Dialogues Sample Dialogue 1 Sample Dialogue 2 Useful Expressio Situational Dialogues Part II Text A Taking Complaints as Opportunities New Words Phrases and Expressio Notes to the Text Exercises Text B Dealing with Guests' Complaints New Words Phrases and Expressio Notes to the Text Part III Extended ReadingUnit Eight Security and Safety Management of the Hotel Part I Dialogues Sample Dialogue 1 Sample Dialogue 2 Useful Expressio Situational Dialogues Part II Text A The Importance of Security in a Hotel New Words Phrases and Expressio Notes to the Text Exercises Text B Security Problems in a Hotel New Words Phrases and Expressio Notes to the Text Part III Extended ReadingUnit Nine Taking Biodiveity Action in a Hotel Part I Dialogues Sample Dialogue 1 Sample Dialogue 2 Useful Expressio Situational Dialogues Part II Text A The Important Role of Biodiveity New Words Phrases and Expressio Notes to the Text Exercises Text B The Eco Hotel New Words Phrases and Expressio Notes to the Text Part III Extended ReadingAppendix Appendix 1 AAA's Lodging Diamond Ratings Appendix 2 Lodging Star Criteria Appendix 3 Hotel Criteria 2014 Appendix 4 Tralation for the Texts Appendix 5 Key to the ExercisesPostscript