宾馆英语（第2版）

　　《全国行业英语系列统编教材：宾馆英语（第2版）》共16单元，每单元分四大模块：听力模块、会话模块、理论模块和综合练习模块。听力模块包括两段听力和四种练习方式；会话模块含主体会话两则及配套练习四至五种；理论模块含课文一篇和案例分析题一则；综合练习模块则包含了大量结合专业的语言延伸和复合练习。每单元以上述的WWW系统为主线，突出一个主题，力求使学员对整个宾馆酒店业的全局了然于胸，同时养成其专业英语的交际能力。

暂缺《宾馆英语（第2版）》作者简介

UNIT ONE HOTEL INDUSTRY ABC
Ⅰ.What Is a Hotel
Ⅱ.How to Enter the Hotel World
Ⅲ.Summary of our Work
Ⅳ.Consolidation
UNIT TWO FRONT OFFICE（Ⅰ）
Reservation Service
Ⅰ.What to Do in Handling Room Reservations
Ⅱ.How to Handle Room Reservations
Ⅲ.Summary of our Work
Ⅳ.Consolidation
UNIT THREE FRONT OFFICE（Ⅱ）
ReceptionService
Ⅰ.What Do You Know About a Registration Form
Ⅱ.How to Register Guests
Ⅲ.Summary of our Work
Ⅳ.Consolidation
UNIT FOUR FRONT OFFICE（Ⅲ）
Concierge Service
Ⅰ.What Do We Do Every Day
Ⅱ.How to Do Our Service Properly
Ⅲ.Summary of our Work
Ⅳ.Consolidation
UNIT FIVE FRONT OFFICE（Ⅳ）
Cashier Service
Ⅰ.What to Do with the Hotel Bills
Ⅱ.How to Be a Hotel Cashier
Ⅲ.Summary of our Work
Ⅳ.Consolidation
UNIT SIX HOUSEKEEPING（Ⅰ）
Guest-Room Service
Ⅰ.What Work Is Included in This Department
Ⅱ.How to Do the Chamber Service
Ⅲ.Summary of our Work
Ⅳ.Consolidation
UNIT SEVEN HOUSEKEEPING（Ⅱ）
Personal Service
Ⅰ.What Are Included in Personal Services
Ⅱ.How to Offer Personal Services
Ⅲ.Summary of our Work
Ⅳ.Consolidation
UNIT EIGHT FOOD&BEVERAGE DEPARTMENT（Ⅰ）
Chinese Restaurant Service
Ⅰ.What Is Served Here
Ⅱ.How to Work in the Food and Beveragc Department
Ⅲ.Summary of our Work
Ⅳ.Consolidation
UNIT NINE FOOD&BEVERAGE DEPARTMENT（Ⅱ）
Westem Restaurant Service
Ⅰ.What Is Served in a Western Restaurant
Ⅱ.How to Serve Western Cuisine
Ⅱ.Summary of our Work
Ⅳ.Consolidation
UNIT TEN FOOD&BEVERAGE DEPARTMENT（Ⅲ）
UNIT ELEVEN SHOPPING ARCADE
UNIT TWELVE RECREATION DEPARTMENT
UNIT THIRTEEN EVENT DEPARTMENT
UNIT FOURTEEN SALES&MARKETING DEPARTMENT
UNIT FIFTEEN SETTLING COMPLAINTS
UNIT SIXTEEN HOTEL MANAGEMENT
Appendix