书籍详情
酒店情景英语
作者：魏新民，申延子 主编
出版社：北京大学出版社
出版时间：2011-08-01
ISBN：9787301191842
定价：¥28.00
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内容简介
《酒店情景英语》可作为高职高专酒店管理专业教材，又可作为酒店工作人员自学用书。随着城市建设的加快，酒店行业对外语人才的需求持续增加，尤其是懂专业酒店服务英语的人才更是酒店服务的先锋。酒店英语不是一门普通的专业课，它是一门职业英语技能课程，《酒店情景英语》是以学生的职业英语能力，即酒店英语服务能力发展为中心的，根据不同的岗位需求来加强培养学生的多种英语服务能力。《酒店情景英语》在编写过程中，遵循语言学习规律，充分体现服务岗位要求与英语语言教学内容之间的关系，并在书中尝试引入案例教学，教学栏目设计具有特色，通过独具匠心的教学情景设置、教学任务设置丰富课堂，力求提高学生的学习兴趣。《酒店情景英语》具有职业性、实用性和时代性，体现了培养特色，是酒店英语服务能力培养教学的助推器。
作者简介
暂缺《酒店情景英语》作者简介
目录
Chapter 1 Front Desk
Unit 1 Room Reservations
Unit 2 Check - in
Unit 3 Bell Service
Unit 4 Operator Service
Unit 5 Foreign Currency Exchange
Unit 6 Handling Problems and Complaints
Unit 7 Cheek - out
Chapter 2 Food & Beverage
Unit 8 Taking Restaurant Reservation & Seating Guests
Unit 9 Food & Beverage Service in Western Style
Unit 10 Food & Beverage Service in Chinese Style
Unit 11 Room Service
Unit 12 Bar Service
Chapter 3 Housekeeping
Unit 13 Regular Services in Guest Rooms
Unit 14 Personalized Housekeeping Service
Unit 15 Dealing with Special Situations in Guest Rooms
Unit 16 Laundry Service
Chapter 4 Other Services
Unit 17 Business Center
Unit 18 MIE Service
Unit 19 Health and Recreation Service
Unit 20 Shopping Center
参考文献
Unit 1 Room Reservations
Unit 2 Check - in
Unit 3 Bell Service
Unit 4 Operator Service
Unit 5 Foreign Currency Exchange
Unit 6 Handling Problems and Complaints
Unit 7 Cheek - out
Chapter 2 Food & Beverage
Unit 8 Taking Restaurant Reservation & Seating Guests
Unit 9 Food & Beverage Service in Western Style
Unit 10 Food & Beverage Service in Chinese Style
Unit 11 Room Service
Unit 12 Bar Service
Chapter 3 Housekeeping
Unit 13 Regular Services in Guest Rooms
Unit 14 Personalized Housekeeping Service
Unit 15 Dealing with Special Situations in Guest Rooms
Unit 16 Laundry Service
Chapter 4 Other Services
Unit 17 Business Center
Unit 18 MIE Service
Unit 19 Health and Recreation Service
Unit 20 Shopping Center
参考文献
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