民航客舱服务实用英语

　　《民航客舱服务实用英语》根据空中乘务工作的基本流程，分成22个单元（学习情景），各个单元紧密衔接，图文并茂且内容翔实，基本涵盖了乘务员客舱服务的所有流程。其中包括航前准备、乘客登机、起飞前、乘客舒适、客舱餐饮服务、客舱娱乐服务、免税品售卖、客舱应急程序、乘客答疑、降落前及降落后等主要环节。　《民航客舱服务实用英语》供有兴趣的读者阅读。

暂缺《民航客舱服务实用英语》作者简介

Unit 1 Preflight Briefing
　Part One Proper Terms
　Part Two Dialogues
　Part Three Announcements
　Part Four Supplementary Reading
　Part Five Having Some Fun
Unit 2 Preflight Check
　Part One Proper Terms
　Part Two Dialogues
　Part Three Announcements
　Part Four Supplementary Reading
　Part Five Having Some Fun
Unit 3 Boarding & Greetings
　Part One Proper Terms
　Part Two Dialogues
　Part Three Announcements
　Part Four Supplementary Reading
　Part Five Having Some Fun
Unit 4 Before Take-off Ⅰ
　Part One Proper Terms
　Part Two Dialogues
　Part Three Announcements
　Part Four Supplementary Reading
　Part Five Having Some Fun
Unit 5 Before Take-off Ⅱ
　Part One Proper Terms
　Part Two Dialogues
　Part Three Announcements
　Part Four Supplementary Reading
　Part Five Having Some Fun
Unit 6 Before Take-off Ⅲ
　 Part One Proper Terms
　 Part Two Dialogues
　 Part Three Announcements
　 Part Four Supplementary Reading
　 Part Five Having Some Fun
Unit 7 Passenger Comfort
　 Part One Proper Terms
　 Part Two Dialogues
　 Part Three Announcements
　 Part Four Supplementary Reading
　 Part Five Having Some Fun
Unit 8 Beverage Service
　 Part One Proper Terms
　 Part Two Dialogues
　 Part Three Announcements
　 Part Four Supplementary Reading
　 Part Five Having Some Fun
Unit 9 Meal Service I
　 Part One Proper Terms
　 Part Two Dialogues
　 Part Three Announcements
　 Part Four Supplementary Reading
　Part Five Having Some Fun
Unit 10 Meal Service Ⅱ
　Part One Proper Terms
　Part Two Dialogues
　Part Three Announcements
　Part Four Supplementary Reading
　Part Five Having Some Fun
Unit 11 Entertainment Service
　Part One Proper Terms
　Part Two Dialogues
　Part Three Announcements
　Part Four Supplementary Reading
　Part Five Having Some Fun
Unit 12 Duty-free Sales
　Part One Proper Terms
　Part Two Dialogues
　Part Three Announcements
　Part Four Supplementary Reading
　Part Five Having Some Fun
Unit 13 First Aid
　Part One Proper Terms
　Part Two Dialogues
　Part Three Announcements
　Part Four Supplementary Reading
　Part Five Having Some Fun
Unit 14 Safety & Emergency I
　Part One Proper Terms
　Part Two Dialogues
　Part Three Announcements
　Part Four Supplementary Reading
　Part Five Having Some Fun
Unit 15 Safety & Emergency H
　Part One Proper Terms
　Part Two Dialogues
　Part Three Announcements
　Part Four Supplementary Reading
　Part Five Having Some Fun
Unit 16 Delay
　Part One Proper Terms
　Part Two Dialogues
　Part Three Announcements
　Part Four Supplementary Reading
　Part Five Having Some Fun
Unit 17 Diversion & Transfer
　Part One Proper Terms
　Part Two Dialogues
　Part Three Announcements
　Part Four Supplementary Reading
　Part Five Having Some Fun
Unit 18 Turbulence
　Part One Proper Terms
　Part Two Dialogues
　Part Three Announcements
　Part Four Supplementary Reading
　Part Five Having Some Fun
Unit 19 Enquiries Ⅰ
　Part One Proper Terms
　Part Two Dialogues
　Part Three Announcements
　Part Four Supplementary Reading
　Part Five Having Some Fun
Unit 20 Enquiries Ⅱ
　Part One Proper Terms
　Part Two Dialogues
　Part Three Announcements
　Part Four Supplementary Reading
　Part Five Having Some Fun
Unit 21 Ere-landing Check
　Part One Proper Terms
　Part Two Dialogues
　Part Three Announcements
　Part Four Supplementary Reading
　Part Five Having Some Fun
Unit 22 After Landing
　Part One Proper Terms
　Part Two Dialogues
　Part Three Announcements
　Part Four Supplementary Reading
　Part Five Having Some Fun
Appendix
References