酒店实用英语

　　《酒店实用英语》系统讲授酒店管理所涉及的前台、客房、餐饮、酒吧、会议中心、康乐、厨房、人力资源管理与酒店营销等方面的主要业务流程的专业英语知识及其英文表达方式，内容兼顾餐饮管理专业的教学需要。全书10个单元均由阅读材料、酒店英语实用知识链接、对话与练习组成，具有明显的阶梯性与层次感。《酒店实用英语》可作为高等职业教育酒店管理专业的英语教材，也可作为酒店行业从业人员提高专业英语水平的参考书。

　　于立新，教授、博士。1968年生，山东荣成人。主要研究领域为生态旅游、旅游业可持续发展战略、酒店经营管理。长期从事高校教学与科研工作。近年来在核心期刊发表学术论文20多篇。主持或参与完成30余项科研课题，编写教材3部，撰写专著2部。赢得较高的学术声誉。曾作为访问学者出访澳大利亚、比利时、加拿大等国，对欧美高等教育，尤其对实践教学心得颇多，曾设计和指导西安、杭州等地多所大学旅游和酒店管理专业的实践课程教学工作，成效显著。

Unit 1 An Overview of the Hotel Industry
　Part I Readings
　Text A Intensive Reading: The Development of Hotel Industry
　Text B Extensive Reading: The Role and Organizational Structure of a Hotel
　Part Hotel Links
　Reservation Applicatioll Form酒店预订单
　Part Dialogues
　Dialogue l : Location and Direction
　Dialogue 2: Showing die Way
　Part IV Exercises
Unit 2 Front Office Operations
　Part I Readings
　Text A Intensive Reading: Front Office Systems and Guest Cycles
　Text B Extensive Reading: Reservationist and Receptionist
　Part II Hotel Links
　Registration Forms住宿登记单
　Part III Dialogues
　Dialogue l : Check-in Service
　Dialogue 2:Check-out Service
　Part IV Exercises
Unit 3 Housekeeping Department
　Part I Readings
　Text A Intensive Reading: Housekeeping Departement
　Text B Extensive Reading: Housekeeping Services
　Part II Hotel Links
　Laundry Request Form 洗衣单
　Pan III Dialogues
　Dialogue l : A Call Reservation for Four Single Rooms with Bath
　Dialogue 2: Would you please buy a map for me?
　Pan IV Exercises
Unit 4 F&B Department
　Part I Readings
　Text A Intensive Reading: Restaurant Public Relationship
　Text B Extensive Reading: The Easiest Way to Cut Your Food Cost 10%
　Part II Hotel Links
　Menu 菜单
　Part III Dialogues
　Dialogue l: Greeting and Seating
　Dialogue 2: When the Restaurant Is Full
　Part IV Exercises
Unit 5 At Bar
　Part I Readings
　Text A Intensive Reading: Bartending Basics
　Text B Extensive Reading: Bar Entertainment--Profits and Problems
　Part II Hotel Links
　Electronic Mall Poficy电子邮件使用规定
　Part III Dialogues
　Dialogue I : Birthday Party
　Dialogue 2: In TaiBal Pavilion
　Part IV Exercises
Unit 6 At Convention Center
　Part I Readings
　Text A Intensive Reading:An Introduction to the Convention Center
　Text B Extensive Reading: Security Management in the Convention Center
　Part II Hotel Links
　Conferences and Banquets会议与宴会价目单
　Part III Dialogues
　Dialogue l : Room Service
　Dialogue 2: Special Instructions
　Part IV Exercises
Unit 7 Clubhouse Services
　Part I Readings
　Text A Intensive Reading: China's Golf Development
　Text B Extensive Reading: Gambfing in Macau
　Part II Hotel Links
　Request for Information俱乐部信息表
　Part III Dialogues
　Dialogue l : In the Swimming Pool
　Dialogue 2: I'm Losing Weight
　Part lV Exercises
Unit 8 The Hotel Administration
　Part I Readings
　Text A Intensive Reading: Hotel Human Resources
　Text B Extensive Reading: Responsibilities of the Staff
　Part II Hotel Links
　CURRICULUM VITAE履历表
　Part III Dialogues
　Dialogue l: Intetwiew
　Dialogue2: Thauk the Staff”
　PartⅣExercises
Unit 9 Kitchen Management
　Part I Readings”
　TextA Intensive Reading: The Chef's Ladder
　TextB Extensive Reading: The Art of Chinese Food and Dfink
　Part II Hotel Links
　Rccipc菜谱
　Part III Dialogues
　Dialogue 1:Beancurd with Minced Meat in Chilli Sauce
　Dialogue 2: Does Cooking Destroy Vitamins
　PartⅣExercises
Unit 10 Hotel Marketing
　PartI Readings
　TextA Intensive Reading: MarketingiⅡHotel Business
　Text B Extensive Reading: How Does a Hotel Keep Good Public Image
　PartII Hotel Links
　Reply to Letters of Complaint回复投诉信
　Part III Dialogues¨
　Dialogue l: Please Recommend Our Hotel to the Guests
　Dialogue2:Everybedy Helps to Build the Good Image of the Hotel
　Part Ⅳ Exercises
Appendix Useful Expressions.n the Hotel
　1．酒店的各类人员Sta凰in山eHo嘲
　2．客房物品Items in Hotel Rooms
　3．客房类型RoomTypes
　4．酒店提供的各种服务Services O船rcd
　5．厨房用品硒tcben Ilems
　6．餐厅用品Restaurant Items
　7．酒吧用品B盯Itcms
　8．酒店的场所Hotel Complex
　9．运动健身项目Sports
参考文献