饭店工作英语（高级）

　　本书内容分为三大模块：第一模块（Part One）为饭店务实部分，包括前厅、客房管理、餐厅、市场营销、工程维修、保安、人力资源、财务等；第二模块（Part Two）为水平提高部分，内容涉及较为深广，包括旅游业、饭店业、全球饭店连锁、旅游饭店的竞争、饭店中的计算机应用、旅游饭店的面试、投诉等；第三模块（Part Three）则为扩大知识篇，主要重点为中西方的文化差异，介绍中国及欧美等国的主要节假日、婚庆习俗、馈赠礼品、约会及赴任、周末爱好、度假及水上运动等。为了帮助本书使用者实际应用，特别是应付有关考试，在每个模块后配了实践测试卷。附录部分则有饭店的实用信函及表格、单据，供饭店员工在实际操作中参考。所有试卷答案以附录Ⅱ的形式附于书后。为了方便使用，我们请外籍专家录制了全书的课文、对话及实践测试题，刻成光盘提供给读者，以期提高广大员工的英语听力水平。

暂缺《饭店工作英语（高级）》作者简介

Preface（序）
PART ONE
　Unit One The Front Office
　Unit Two The Housekeeping Department
　Unit Three The Food and Beverage Department
　Unit Four The Sales and Marking Department
　Unit Five The Maintenance Department
　Unit Six The Security Department
　Unit Seven The Human Resources Department
　Unit Eight The Finance Department
　Practice Teat for Hotel English (Advanced),Paper A
PART TWO
　Unit Nine Tourism Industry(Ⅰ)
　Unit Ten Tourism Industry(Ⅱ)
　Unit Eleven Hotel Industry
　Unit Twelve Hotel Chinas in the World
　Unit Thirteen Competition in Hotel Industry
　Unit Fourteen Computer Systems in Hotels
　Unit Fifteen An Interview on Hotel Business
　Unit Sixteen Complaints
　Pracice Test for Hotel English (Advanced),Paper B
PART THREE
　Unit Seventeen Thanksgiving and Christmas
　　1. Thanksgiving Day
2. Making Preparations for Christmas
　Unit Eighteen Chinese Festivals
1. The Spring Festival
2. Talking about Similarities and Differences
3. The Lantern Festival
4. The Dragon Boat Festival
5. Moon Cakes
　Unit Nineteen Making an Appointment
1. Making an Appointment with a Foreign Counterpart
2. Making an Appointment on the Phone
　Unit Twenty Gifts-giving and Chinese Marriage
1. Givings Gifts to an International Friend
2. Talking about Marriage and Family Life in China
　Unit Twenty-one Weekend Hobbies
1. Weekend Hobbies
2. Holidays and Water Sports
　Practice Test for Hotel English(Advanced),Paper C
　Practice Test for Hotel English(Advanced),Paper D
Appendix Ⅰ Tourist Hotel Correspondences
Appendix Ⅱ Answer Keys to Practice Tests