组织行为学：英文版

暂缺《组织行为学：英文版》简介

暂缺《组织行为学：英文版》作者简介

     BRIEFCONTENTS
    CHAPTER l Introduction to Organizational Behavior
   PART l: INDlVlDUAL PROCESSES
    CHAPTER 2 Personality and Attitudes
    CHAPTER 3 Perception and Attribution
    CHAPTER 4 Learning and Reinforcement
    CHAPTER 5 Motivation in the Work Setting
    CHAPTER 6 Motivating Performance: Goal Setting and Reward Systems
    CHAPTER 7 WorkStress
    CHAPTER ll: GROUPAND iNTERPERSONAL PROCESSES
    CHAPTER 8 Group and Team Behavior
    CHAPTER 9 Power and Political Behavior
    CHAPTER10 Leadership: Foundations
    CHAPTER l l Leadership: Contemporary Developments
    CHAPTER l 2 Conflict and Negotiation
    CHAPTER l 3 interpersonal Communication
   PART lll: ORGANlZATlONAL PROCESSES
    CHAPTER14 Decision Making in Organizations
    CHAPTER l 5 Job Design
    CHAPTER16 Organization Design
    CHAPTER 17 Organizational Culture
    CHAPTER18 Organizational Change
   Appendix: Tools and Techniques for Studying Organizational Behavior
    Integrating Cases
    Author Index
    Subject and Organizational Index
    Internet Organization Index
   CHAPTER l Introduction to Organizational Behavior
    PREVlEW CASE: Andrea Cunningham
    The Many Aspects of Diversity
    DlVERSlTY IN PRACTlCE: Ceneral Eleclri's Boundaryless Behavior
    ACROSS CULTURES: Avon's Clobal Dwersity
    Additional Organizational issues
    QUALlTY iN PRACTlCE: Ritz.-Carlton Hotel Company
    TECHNOLOGY IN PRACTlCE: Banc One's Special Inlranel
    ETHlCS IN PRACTlCE: Cummins Clobal Elhics
    Core Competencies and Their Corresponding Skills
    MANAGlNG IN PRACTlCE: Ford's CompetencyBased Recruitment Program
    Organizational Behavior Framework
    Developing Competencies
    Self-lnsight: Attitudes Toward Diversity
    Organizational Insight: Executive Dining?
    PART l: INDlVlDUAL PROCESSES
   CHAPTER 2 Personality and Attitudes
    PREVlEW CASE: individual Differences m Reactions
    Concept of Personality
    Sources of Personality Differences
    DlVERSlTY IN PRACTlCE: Cenerational Tension in the Office
    Personality Structure
    Personality and Behavior
    MANAGlNG IN PRACTlCE: Personality and Teams at Heu'lett-Packard
    Concept of Attitudes
    Attitudes and Behavior
    lob Satisfaction
    ACROSS CULTURES: A Comparison oflapanese and U. S. Work Atlitudes
    Organizational Commitment
    QUALlTY IN PRACTlCE: Building Commitment at Merck
    Individual Differences and Ethical Behavior
    ETHICS IN PRACTICE: Who's Your Phone Company-I Don't Care
    Developing Competencies
    Self-Insight: Assessing the Big Five
    Organizational Insight: Earning Loyalty at A. C. Edwards
   CHAPTER 3 Perception and Attribution
    PREVIEW CASE: The fob Training Opportunity
    The Perceptual Process
    ACROSS CULTURES: British Budweise Ads Rankle American Indians
    Perpetual Selection
    ACROSS CULTURES: Time Perception
    Perceptual Organization
    MANAGING IN PRACTICE: Office Design, Layout and Deco -What Do They Tell
    You?
    Person Perception
    Perceptual Errors
    Managing in Practice .
    DIVERSITY IN PRACTICE: Workplace Stereotype
    Attributions: Perceiving the Causes of Behavior
    MANAGING IN PRACTICE: Searchingfo Cause of lob Applicant Behavio
    Developing Competencies
    Self-lnsight: Measuring Perceptions ofWomen as Managers
    Organizational Insight: Fudge the Numbers or Leave
   CHAPTER 4 Learning and Reinforcement
    PREVIEW CASE: Viking Freight
    Types of Learning
    MANAGING IN PRACTICE: Empowerment-The Saturn Way
    ACROSS CULTURES: PepsiCo's Designate Proyam
    Contingencies of Reinforcement
    Positive Reinforcement
    QUALITY IN PRACTICE: Prudential Makes Wellness Work
    DIVERSITY IN PRACTICE: Seattle Times
    MANAGING IN PRACTICE: Discipline Without Punishment
    Schedules ofReinforcement
    ETHICS IN PRACTICE: Working at Sear
    Rehavioral Modification
    Developing Competencies
    Self-lnsight: What's Your Self-Efficacy?
    Organizational Insight: This is Going to Cost Me My lob
   CHAPTER 5 Motivation in the Work Setting
    PREVlEW CASE: High-Performance Managemenl at UPS
    The Basic Motivational Process
    Content Models ofMotivation
    ACROSS CULTURES: Motivating Czech Employees
    DlVERSlTY IN PRACTlCE: Petty's Diversity Proyam
    MANAGlNG IN PRACTlCE: Mirage Hotel Bets and Win
    Process Models of Motivation
    QUALlTY IN PRACTlCE: Working at Home Depoi
    ETHlCS IN PRACTlCE: To Steal o Not: That' the Question
    Developing Competencies
    Self-lnsight: What Do You Want From Your lob?
    Organizational Insight: Working at Nordstrom
   CHAPTER 6 Motivating Performance: Goal Setting and Reward Systems
    PREVlEW CASE: Papa lohn's Pizza
    Fundamentals ofGoal Setting
    QUALlTY iN PRACTlCE: Service at the Ritz-Carlton Hotel
    Goal Setting and Performance
    MANAGlNG iN PRACTlCE: Steve Forbe
    Management by Objectives
    ETHlCS IN PRACTlCE: Misread Pap Tesls
    DlVERSlTY IN PRACTlCE: Beyond Good Faith
    Reward Systems for Enhancing Performance
    MANAGlNG IN PRACTlCE: Tying Pay to Performance-A Mixed Bag
    ACROSS CUlTURES: Ceneral Electri Appliance
    Developing Competencies
    Self-lnsight: Goal-Setting Questionnaire
    Organizational Insight: Ceneral Stair Corporation
   CHAPTER 7 Work Stress
    PREVlEW CASE: So Much to Do, So Little Time l 98
    Nature ofStress
    Sources ofStress
    ACROSS CULTURES: Siesia Sunsel
    ETHlCS IN PRACTlCE: Sexual Harassment Charges at Mitsubishi
    DlVERSlTY IN PRACTlCE: The Complex Dance of the Dual-Caree Coufile
    Effects of Stress
    MANAGlNG IN PRACTlCE: "lust Enough but Not Too Much"
    DlVERSlTY IN PRACTlCE: The "New-Collar" Workers
    Personality and Stress
    Stress Management
    QUALlTY IN PRACTlCE: Tenneco's Wellness Progmm
    Developing Competencies
    Self-lnsight: Strategies for Copingwith Stress
    Organizational insight: Stress Management at Metropolitan Hospital
    PART ll: GROUPAND iNTERPERSONAL PROCESSES
   CHAPTER 8 Group and Team Behavior
    PREVlEW CASE: Macy's New Team System
    individual-Team Relations
    MANAGlNG iN PRACTlCE: individual and Team Pay
    Varieties ofTeams and Groups
    QUALlTY iN PRACTlCE: HoneyweWs Self-Managed Team
    Influences on Teams and Croups
    TECHNOLOGY IN PRACTlCE: Surfacing Options
    DlVERSlTY IN PRACTlCE: Standard Molor Products Reduces Barriers
    ETHlCS IN PRACTlCE: Texas Instrument's Ethics ofDiversity
    Team Decision Making
    ACROSS CULTURES: General Motors Work Teams in Mexico
    Stimulating Team Creativity
    TECHNOLOGY IN PRACTlCE: Brainstorming al North American Life and
    Casualty
    Developing Competencies
    Team Insight: Assessing Team Diversity
    Organizational Insight: Great Majestic Company
   CHAPTER 9 Power and Political Behavior
    PREVlEW CASE: Craziano's Last Stand
    Power
    MANAGlNG IN PRACTlCE: The King is Dead
    Interpersonal Sources of Power
    Structural Sources of Power 276
    ACROSS CULTURES: Power m Chinese and British Organiiations
    MANAGlNG IN PRACTlCE: Using Networks to Build Supporl
    DlVERSlTY IN PRACTlCE: Bilmgual Employees Acquire Power
    The Effective Llse of Power
    Political Behavior
    QUAllTY IN PRACTlCE: The Politics of Innovation
    ETHlCS IN PRACTlCE: The Politics of Emplovee Appraisal
    Personality and Political Behavior
    Developing Competencies
    Team Insight: How Much Power Do You Have in Your Croup?
    Organizational Insight: The NASA Moonlander Monitor
   CHAPTER l 0 Leadership: Foundations
    PREVlEW CASE: Stirring It Up at Campbell Soup
    Keys to Effective Leadership
    ACROSS CULTURES: Crooming Global Leaders,
    Traditional Leadership Models
    MANAGlNG IN PRACTlCE: A Tale ofTwo Leaders
    Contingency Models
    ACROSS CULTURES: Ricardo Semler
    ETHlCS IN PRACTlCE: William Agee
    QUALlTY IN PRACTlCE: Bemard Walsh
    DlVERSlTY IN PRACTlCE: Brooke McCurdy
    Developing Competencies
    Self-lnsight: What's Your Leadership Style?
    Organizational Insight: Herb Kelleher Is No Ordinary Leader at Southwest
    Airlines
   CHAPTER l l Leadership: Contemporary Developments
    PREVlEW CASE: Orit Gadiesh
    The Attribution Model
    ETHlCS IN PRACTlCE: You Make the Decision
    Visionary Leaders
    ACROSS CULTURES: Lars Kolind
    QUALlTY IN PRACTlCE: Richard Rosenberg
    DlVERSlTY IN PRACTlCE: Emily Morgan
    The Seven Habits of Highly Effective People
    MANAGING IN PRACTICE: Ofelia Gonzales
    Does Leadership Matter?
    Developing Competencies
    Self-lnsight: Are You a Tranformational Leader?
    Organizational Insight: Malden Mills
   CHOTER 12 Conflict and Negotiation
    PREVIEW CASE: Charlie Olcott
    Conflict Management
    QUALITY IN PRACTICE: Motorola's Dilemma with Retailers
    Levels of Conflict
    TECHNOLOGY IN PRACTICE: David Kessler at the FDA
    DIVERSITY IN PRACTICE: Women and Men in the Workplace
    Conflict Handling Styles
    ETHICS IN PRACTICE: Whistle-Blowers As Object of the Forcing Style
    Negotiation in Conflict Management
    MANAGING IN PRACTICE: Umon-Management Negotiations
    ACROSS CULTURES: Business Negotiation in Mexico
    Developing Competencies
    Self-Insight: Conflict Hanaimg styies
    Organizational Insight: The Reluctant Loan Officer
   CHAPTER 13 Interpersonal Communication
    PREVIEW CASE: New Employee Encounters
    Essentials oflnterpersonal Communication
    DIVERSITY IN PRACTICE: Communicating Biase
    ACROSS CULTURES: Business Communication with Arabs
    Interpersonat Networks
    TECHNOLOGY IN PRACTICE: SM's Video Conferencing
    Fostering Dialogue
    ETHICS IN PRACTICE: Individual Privacy Versus Openness
    QUALITY IN PRACTICE: Pilhbury's Special Listening System
    Nonverbal Communication
    Developing Competendes
    Self-Insight: Individual Communication Practices
    Organizational Insight: The Irate Customer
    PART lll: ORGANlZATlONAL PROCESSES
   CHAPTER14 Decision Making in Organizations
    PREVlEWCASE:Decisions!?!
    Key Ethical Issues
    DlVERSlTY IN PRACTlCE: Controversy Over Donnelley's Initiatives
    ETHlCS IN PRACTlCE: Consult the PsYcholoyst?
    Decision-Making Models
    TECHNOLOGY IN PRACTlCE: HR Technologf at McCormick & Company
    ACROSS CULTURES: Political Model in French Organizations
    Phases of Managerial Dedsion Making
    Stimulating Creativity
    QUALlTY IN PRACTlCE: Creativity at Hallmark
    Developing Competencies
    Self-lnsight: Individual Ethics Profile
    Team Insight: Olson Medical Systems
   CHAPTERl5 JobDesign
    PREVlEW CASE: Pillars ofJob Design at the Fed
    Introduction to Job Design
    TECHNOLOGY IN PRACTlCE: U. S. Postal Service Pursues High Tech
    Common Job Design Approaches
    MANAGlNG IN PRACTlCE: Makmg Godfather's Pizza
    DlVERSlTY IN PRACTlCE: The Brian Capshaw Story
    Technology and lob Design
    QUALlTY IN PRACTlCE: Metz Baking Company
    Job Characteristics Enrichment Model
    ETHlCS IN PRACTlCE: GM's New Ethics Policy
    Sociotechnical Systems Model
    ACROSS CULTURES: Volvo's Uddevalla Versus NUMMi
    Developing Competendes
    Team Insight: lob ofService Representative
    Organizational Insight: McGuire Industry
   CHAPTER16 Organization Design
    PREVlEW CASE: Corning, Inc.
    Key Factors in Organization Design
    TECHNOLOGY IN PRACTlCE: US West
    QUALlTY IN PRACTlCE: Ford Reengineers Its Accounts Payable Process 5
    Mechanistic and Organic Systems
    ETHlCS IN PRACTlCE: Whistle-Blowing al Darling Internalional
    Functional Design
    Place Design
    Product Design
    MANAGlNG IN PRACTlCE: lohnson & lohnson's Multidivisional Design
    Integration of Units
    Multinational Design
    ACROSS CULTURES: Black & Decker's Worldwide Design
    Network Design
    MANAGlNG IN PRACTlCE: Eastman Chemical's Network Design
    ACROSS CULTURES: Procter & Gamble's New Network Design
    Developing Competencies
    Self-lnsight: Inventory of Effective Design
    Organizational Insight: Asea-Brown-Boveri
   CHAPTER l 7 Organizational Culture
    PREVlEW CASE: "The Firm"
    Types ofOrganizational Culture
    Dynamics of Organizational Culture
    ACROSS CULTURES: National Cultural Values and Organizatwns
    Performance and Organizational Culture
    QUALlTY IN PRACTlCE: Gilletle's Total Quality Culture
    Ethical Behavior and Organizational Culture
    ETHlCS IN PRACTlCE: Bath Iron Wroks Enforces Ethics
    Managing Cultural Diversity
    DlVERSlTY IN PRACTlCE: Diversity at Marriott International
    Organizational Socialization
    MANAGlNG IN PRACTlCE: Herb Kelleher and Southwest Airlines
    Developing Competencies
    Self-lnsight: Assessing Ethical Culture
    Organizational Insight: Cultural Change at Texaco
   CHPTER l 8 Organizational Change
    PREVlEW CASE: A Grim Fairy Tale
    The Challenge of Change
    ACROSS CULTURES: 12.OOO World Managers View Change
    QUALlTY IN PRACTlCE: The Chairman's Rice Pudding
    Resistance to Change
    MANAGlNG IN PRACTlCE: Resistance to Change at faguar
    Organization Development
    Change Management
    ECHNOLOGY IN PRACTlCE: The Technology Challenge
    MANAGlNG IN PRACTlCE: Dumbsizing
    Ethical Issues in Organizational Change
    ETHlCS IN PRACTlCE: LayoffEthics
    Developing Competencies
    Self-lnsight: Measuring Support for Change
    Organizational Insight: Planned Change at the Piedmont Corporation
   APPENDIx Tools and Techniques for Studying Organizational Behavior
   Integrating Cases
   Author Index
   Subject and Organizational Index
   Internet Organization Index