书籍详情
实用IT项目管理：英文版
作者：（美）Joseph Phillips著
出版社：机械工业出版社
出版时间：2004-11-01
ISBN：9787111153139
定价：¥49.00
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内容简介
本书详细论述了IT项目管理从开始到结束的整个过程，并介绍了如何在预算内、按时完成项目的关键策略。书中给出启动项目的最佳路径，揭示了规划项目的相关技术，关注挑选最合格团队成员的管理技巧，发掘实用的管理方法。随后，建立沟通的渠道和现实的时间表，并描述如何跟踪债务。全书总结了作者作为项目经理多年的丰富经验，每章还配有业界访谈和具体的练习，实践性强，非常利于读者学习和理解相关内容。本书主要内容：●定义项目目标并创建项目章程。●创建项目可行性研究计划并建立任务的优先级。●确定策略并获得预算资金。●协同管理层确定角色。●确定项目花费，包括估算所需的时间。●组建项目团队——在利用外部资源的同时，也要评估内部人员的能力。●委派责任并有效管理项目进度表。●解决纷争——同时解决项目延误和预算超支问题。●跟踪项目进展并进行质量测试。●维护领导权威并使团队成员努力取得项目的成功。随书光盘包括：ITProject+模拟测试以及项目管理工作表和模板文件等。
作者简介
暂缺《实用IT项目管理：英文版》作者简介
目录
Acknowledgments
Introduction
1 Initiating the Project
Gathering Project Information
Establishing the Project Requirements
Possessing Multiple Personas
No Other Choices?
Interviewing Management
Interviewing the Stakeholders
Identify the Project Needs
Creating Reasonable Expectations
Creating the Project Charter
Project Charter Elements
Finding the Completion Date
Chapter Quiz
Chapter Exercises
Quiz Answers
Exercise solutions
2 Planning the Project
How to Plan
Creating a Feasibility Plan
Establishing Project Priority
Obtaining Budget Dollars
Creating an Approach
Create a Milestone List
Manage the Planning :
Contingency Plans
Chapter Quiz
Chapter Exercises
Quiz Answers
Exercise Solutions
3 Working with Management
Defining the Organizational Structure
Working in a Functional Organization
Working in a Matrix Organization
Working in a Projectized Organization
Using Project Management Power
Presenting the Project to Management
Start at the End
The WIIFM Principle
Tailor the Presentation
Role of a Salesperson
Defining Management's Role
Management Theories
Delegate Duties -
Focusing on the Results
Inventing a Project Kickoff
Set the Stage
How Management Fits In
Defining the Purpose
Creating Management Alliances
Creating the Communications Plan
Working Together
Dealing with Challenging Bosses
Working with Good Bosses
Chapter Quiz
Chapter Exercises
Quiz Answers
Exercise Solutions
4 Creating the Budget
Budget Basics
Determine the Estimate Type
Implementing Bottom-Up Cost Estimates
Allowance for Change
Using Top-Down Estimating
Using Analogous Estimating
Using Parametric Modeling
Budget at Completion
Zero-Based Budgeting
Determining Project Expenses
The Cost of Goods
Software Licensing
Outsourcing
Estimating Work-Hours
Using PERT
Tracking Budgetary Expenses
Runaway Projects
Keeping Track of Expenses
Chapter Quiz
Chapter Exercises
Quiz Answers :
Exercise Solutions
5 Creating a Work Breakdown Structure
Defining,the Work Breakdown Structure
Working with a WBS
Coordinating WBS Components
Why You Need a WBS
Examining a Sample WBS
Creating a WBS
The Process of Creating a WBS
Introducing Microsoft Project
Examine the Deliverables
Obtaining Management Approval
Presenting to the Project Sponsor
Presenting to Key Stakeholders
Chapter Quiz
Chapter Exercises
Quiz Answers
Exercise solutions
6 Organizing a Project Team
Assessing Internal Skills
Experience Is the Best Barometer
Resumes and Skill Assessments
Create a Roles and Responsibilities Matrix
Learning Is Hard Work
Creating a Team
Defining Project Manager Power
Hello! My Name Is
Where Do You Live?
Building Relationships
Interviewing Potential Team Members
Why You Need Interviews
How to Interview
Managing Team Issues
Dealing with Team Disagreements
Phases of Team Development
Project Management Is Not a Democracy
Dealing with Personalities
Use Experience
Disciplining Team Members
Using External Resources
Finding an Excellent IT Vendor
Interviewing the Vendor
Chapter Quiz
Chapter Exercises
Quiz Answers
Exercise Solutions
7 Building the Project Plan
Building the Project Plans
Project Plan Elements
Adding Subsidiary Plans
Defining the Project Schedule
Deadline-Orientated Projects
Creating a Project Network Diagram
Utilizing the Precedence Diagramming Method
Working with Project Constraints
Date Constraints
Management Constraints
Technical Constraints
Organizational Constraints
Building the Network Diagram
Analyzing the Project Network Diagram
Calculating Project Slack
Adjusting the Project Schedule
Management Reserve
Using Microsoft Project
Chapter Quiz
Chapter Exercises
Quiz Answers
Exercise Solutions
8 Implementing the Project Plan
Reviewing Assignments with the Project Team
Focus on the Work
Hosting a Project Status Meeting
Tracking Progress
Creating a Reporting Process
Status Collecting Tools
Tracking Financial Obligations
Controlling Finances
Tracking Actual Costs
Determining Earned Value
Calculating the Cost Performance Index
Calculating the Scheduled Performance Index
Calculating the To-Complete Performance Index
Chapter Quiz
Chapter Exercises
Quiz Answers
Exercise Solutions
9 Revising the Project Plan
Defining the Need for Revision
Establishing Change Control
Impacts of Change
Project Change Request
Change Impact Statement
Internal Project Trouble
Implementing Project Changes
Changes from Internal Forces
Changes from External Forces
Negotiate for Tiered Structures
Extension of Time for Delivery
Issue Management Meetings
Delaying a Project
Coping with Vendor Delays
Rebuilding Management Support
Focus and Refocus
Renewal of Commitment
Chapter Quiz
Chapter Exercises
Quiz Answers
Exercise Solutions
I0 Enforcing Quality
Defining Quality
Quality of the Deliverables
Producing a Service
Producing Goods
Quality Versus Grade
Quality of the Process
Managing the Quality
Project Information Center
Web Solutions
Software Solutions
Quality Management as a Process
Quality Phases of Project Management
Ensuring Quality Throughout the Project
Planning for Quality
Traditional Quality Assurance
Traditional Quality Control
Implementing Quality Control
Analyzing Quality
Total Quality Management
Creating a Strategy for Quality
Revisiting the Iron Triangle
Progress Reports
Chapter Quiz
Chapter Exercises
Quiz Answers
Exercise solutions
11 Managing Teams
Leading the Team
Establishing the Project Authority
Mechanics of Leading a Team
Decision Making
Working with Team Members
Team Meetings
Meeting Frequency
Meeting Purpose
Using a Meeting Coordinator
Meeting Minutes
Maintaining Team Leadership
Background and Experience
Industry Certifications
Working Toward the Finish
Commitment from the Project Team's Managers
Project Completion and Team Members' Growth
Motivating the Team
Chapter Quiz
Chapter Exercises
Quiz Answers
Exercise Solutions
12 Completing the Project
Completing the Final Tasks
Going the Distance
Examine the Critical Path
98 Percent Done Is Not Complete
The Project Postmortem
Reviewing for Quality
Assessing the Project Deliverables
Examining the Project's Worth
Third-Party Review
Obtaining Final Sign-Off
Obtaining Client Approval '
Post-Project Audit
Creating the Final Report
Evaluating Team Members' Performance
Declaring Victory
Declaring Failure
Cheers! Celebrating Victory
Chapter Quiz
Chapter Exercises
Quiz Answers
Exercise Solutions
A IT Project+ Exam Objectives
Response Limits
Domain 10 IT project Initiation and Scope Definition
Domain 20: IT Project Planning
Domain 30: IT Project Execution, Control and Coordination
Domain 40: Project Closure, Acceptance, and Support
B Critical Exam Information
Overview
Test-Passing Tips
Everything You Must Know
C Working as an Independent Contractor
Getting (and Keeping) the Deal
Making Yourself at Home
Becoming a Leader ~
Delivering More Than What You Promise
D About the CD
System Requirements
Installing and Running MasterExam
MasterExam
Help
Removing Installation(s)
Technical Support
LearnKey Technical Support
Glossary
Index
Introduction
1 Initiating the Project
Gathering Project Information
Establishing the Project Requirements
Possessing Multiple Personas
No Other Choices?
Interviewing Management
Interviewing the Stakeholders
Identify the Project Needs
Creating Reasonable Expectations
Creating the Project Charter
Project Charter Elements
Finding the Completion Date
Chapter Quiz
Chapter Exercises
Quiz Answers
Exercise solutions
2 Planning the Project
How to Plan
Creating a Feasibility Plan
Establishing Project Priority
Obtaining Budget Dollars
Creating an Approach
Create a Milestone List
Manage the Planning :
Contingency Plans
Chapter Quiz
Chapter Exercises
Quiz Answers
Exercise Solutions
3 Working with Management
Defining the Organizational Structure
Working in a Functional Organization
Working in a Matrix Organization
Working in a Projectized Organization
Using Project Management Power
Presenting the Project to Management
Start at the End
The WIIFM Principle
Tailor the Presentation
Role of a Salesperson
Defining Management's Role
Management Theories
Delegate Duties -
Focusing on the Results
Inventing a Project Kickoff
Set the Stage
How Management Fits In
Defining the Purpose
Creating Management Alliances
Creating the Communications Plan
Working Together
Dealing with Challenging Bosses
Working with Good Bosses
Chapter Quiz
Chapter Exercises
Quiz Answers
Exercise Solutions
4 Creating the Budget
Budget Basics
Determine the Estimate Type
Implementing Bottom-Up Cost Estimates
Allowance for Change
Using Top-Down Estimating
Using Analogous Estimating
Using Parametric Modeling
Budget at Completion
Zero-Based Budgeting
Determining Project Expenses
The Cost of Goods
Software Licensing
Outsourcing
Estimating Work-Hours
Using PERT
Tracking Budgetary Expenses
Runaway Projects
Keeping Track of Expenses
Chapter Quiz
Chapter Exercises
Quiz Answers :
Exercise Solutions
5 Creating a Work Breakdown Structure
Defining,the Work Breakdown Structure
Working with a WBS
Coordinating WBS Components
Why You Need a WBS
Examining a Sample WBS
Creating a WBS
The Process of Creating a WBS
Introducing Microsoft Project
Examine the Deliverables
Obtaining Management Approval
Presenting to the Project Sponsor
Presenting to Key Stakeholders
Chapter Quiz
Chapter Exercises
Quiz Answers
Exercise solutions
6 Organizing a Project Team
Assessing Internal Skills
Experience Is the Best Barometer
Resumes and Skill Assessments
Create a Roles and Responsibilities Matrix
Learning Is Hard Work
Creating a Team
Defining Project Manager Power
Hello! My Name Is
Where Do You Live?
Building Relationships
Interviewing Potential Team Members
Why You Need Interviews
How to Interview
Managing Team Issues
Dealing with Team Disagreements
Phases of Team Development
Project Management Is Not a Democracy
Dealing with Personalities
Use Experience
Disciplining Team Members
Using External Resources
Finding an Excellent IT Vendor
Interviewing the Vendor
Chapter Quiz
Chapter Exercises
Quiz Answers
Exercise Solutions
7 Building the Project Plan
Building the Project Plans
Project Plan Elements
Adding Subsidiary Plans
Defining the Project Schedule
Deadline-Orientated Projects
Creating a Project Network Diagram
Utilizing the Precedence Diagramming Method
Working with Project Constraints
Date Constraints
Management Constraints
Technical Constraints
Organizational Constraints
Building the Network Diagram
Analyzing the Project Network Diagram
Calculating Project Slack
Adjusting the Project Schedule
Management Reserve
Using Microsoft Project
Chapter Quiz
Chapter Exercises
Quiz Answers
Exercise Solutions
8 Implementing the Project Plan
Reviewing Assignments with the Project Team
Focus on the Work
Hosting a Project Status Meeting
Tracking Progress
Creating a Reporting Process
Status Collecting Tools
Tracking Financial Obligations
Controlling Finances
Tracking Actual Costs
Determining Earned Value
Calculating the Cost Performance Index
Calculating the Scheduled Performance Index
Calculating the To-Complete Performance Index
Chapter Quiz
Chapter Exercises
Quiz Answers
Exercise Solutions
9 Revising the Project Plan
Defining the Need for Revision
Establishing Change Control
Impacts of Change
Project Change Request
Change Impact Statement
Internal Project Trouble
Implementing Project Changes
Changes from Internal Forces
Changes from External Forces
Negotiate for Tiered Structures
Extension of Time for Delivery
Issue Management Meetings
Delaying a Project
Coping with Vendor Delays
Rebuilding Management Support
Focus and Refocus
Renewal of Commitment
Chapter Quiz
Chapter Exercises
Quiz Answers
Exercise Solutions
I0 Enforcing Quality
Defining Quality
Quality of the Deliverables
Producing a Service
Producing Goods
Quality Versus Grade
Quality of the Process
Managing the Quality
Project Information Center
Web Solutions
Software Solutions
Quality Management as a Process
Quality Phases of Project Management
Ensuring Quality Throughout the Project
Planning for Quality
Traditional Quality Assurance
Traditional Quality Control
Implementing Quality Control
Analyzing Quality
Total Quality Management
Creating a Strategy for Quality
Revisiting the Iron Triangle
Progress Reports
Chapter Quiz
Chapter Exercises
Quiz Answers
Exercise solutions
11 Managing Teams
Leading the Team
Establishing the Project Authority
Mechanics of Leading a Team
Decision Making
Working with Team Members
Team Meetings
Meeting Frequency
Meeting Purpose
Using a Meeting Coordinator
Meeting Minutes
Maintaining Team Leadership
Background and Experience
Industry Certifications
Working Toward the Finish
Commitment from the Project Team's Managers
Project Completion and Team Members' Growth
Motivating the Team
Chapter Quiz
Chapter Exercises
Quiz Answers
Exercise Solutions
12 Completing the Project
Completing the Final Tasks
Going the Distance
Examine the Critical Path
98 Percent Done Is Not Complete
The Project Postmortem
Reviewing for Quality
Assessing the Project Deliverables
Examining the Project's Worth
Third-Party Review
Obtaining Final Sign-Off
Obtaining Client Approval '
Post-Project Audit
Creating the Final Report
Evaluating Team Members' Performance
Declaring Victory
Declaring Failure
Cheers! Celebrating Victory
Chapter Quiz
Chapter Exercises
Quiz Answers
Exercise Solutions
A IT Project+ Exam Objectives
Response Limits
Domain 10 IT project Initiation and Scope Definition
Domain 20: IT Project Planning
Domain 30: IT Project Execution, Control and Coordination
Domain 40: Project Closure, Acceptance, and Support
B Critical Exam Information
Overview
Test-Passing Tips
Everything You Must Know
C Working as an Independent Contractor
Getting (and Keeping) the Deal
Making Yourself at Home
Becoming a Leader ~
Delivering More Than What You Promise
D About the CD
System Requirements
Installing and Running MasterExam
MasterExam
Help
Removing Installation(s)
Technical Support
LearnKey Technical Support
Glossary
Index
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