饭店服务与管理英语（第2版）

　　本书是中等职业学校专业英语系列教材之一。全书以涉外饭店的一线工作流程为主线，根据该行业侧重口语交际的特点，遵循专门化用途外语教学规律而编写。本书共16个单元，每单元包括：听力热身、课文、情景会话、练习、阅读理解、听力训练等几部分。书中内容涵盖了涉外饭店的主要服务内容及管理基础知识，本书注重语言的实用性和得体性。本书配有《饭店服务与管理英语练习答案》（包括参考译文、练习答案和听力材料等），并配有录音带。本书可作为中等职业学校饭店报务与管理专业的专业英语教材及涉外饭店的岗位培训用书，也可供自学者选用。

暂缺《饭店服务与管理英语（第2版）》作者简介

Unit 1 What Is a Hotel?
Warm-up
Text It is my dream
Dialog 1 Hotel industry ABCs
Dialog 2 A job-hunting interview
Reading Comprehension
Listening Comprehension
Unit 2 Front Office
Warm-up
Text The first representatives of a hotel
Dialog 1 A room reservation call
Dialog 2 Welcome to our hotel
Reading Comprehension
Listening Comprehension
Unit 3 Communication
Warm-up
Text Guest foremost
Dialog 1 Telephone service
Dialog 2 Sending a fax
Reading Comprehension
Listening Comprehension
Unit 4 The Cashier
Warm-up
Text The history of money
Dialog 1 Foreign exchange
Dialog 2 Checking-out
Reading Comprehension
Listening Comprehension
Unit 5 Housekeeping Department （Ⅰ）
Warm-up
Text Housekeeping department——the backbone of a hotel
Dialog 1 Turn-down a service
Dialog 2 Providing something extra
Reading Comprehension
Listening Comprehension
Unit 6 House keeping Department （Ⅱ）
Warm-up
Text Adventure on the highway
Dialog 1 About the laundry service
Dialog 2 Baby-sitting service
Reading Comprehension
Listening Comprehension
Unit 7 Food and Beverage （Ⅰ）
Warm-up
Text The food and beverage department always counts
Dialog 1 At the bar
Dialog 2 Taking the order
Reading Comprehension
Listening Comprehension
Unit 8 Food and Beverage （Ⅱ）
Warming-up
Text The story of chopsticks
Dialog 1 Room service
Dialog 2 A complaint about the dining room
Reading Comprehension
Listening Comprehension
Unit 9 Recreation （Ⅰ）
Unit 10 Recreation （Ⅱ）
Unit 11 Shopping Arcade
Unit 12 Service and Management
Unit 13 Supervision
Unit 14 Functions of Management
UNit 15 Leader and Power
Unit 16 Leadership Style
APPENDIX
VOCABULARY
USEFUL TERMS AND EXPRESSIONS