商务统计：一种制定决策的方法 英文版

　　全国统计教材编审委员会组织引进。

　　DAVID F. GROEBNER is a Professor of Production Management and Chairman of the Department of Computer Information Systems and Production Management at Boise State University. He has bachelor's and master's degrees in Engineering and a Ph.D. in Business Administration. After working as an engineer， he has taught statistics and related subjects for 27 years. In addition to writing textbooks and academic papers， he has worked extensively with both small and large organizations， including Hewlett-Packard， Boise Cascade， Albertson's， and Ore-Ida. He has worked with numerous government agencies， including Boise City and the U.S. Air Force.PATRICK W. SHANNON， PH.D. is Professor of Production and Operations Management in the College of Business and Economics at Boise State University. He teaches graduate and undergraduate courses in business statistics， quality management， and production and operations management. In addition， Dr. Shannon has lectured and consulted in the statistical analysis and quality management areas for over 20 years. Listed among his. consulting clients are Boise Cascade Corporation， Hewlett-Packard; Power Bar， Inc.; Potlatch Corporation; Wood grain Millwork， Inc.; J.R. Simplot Company; Zilog Corporation; and numerous other public- and private-sector organizations. Professor Shannon has coauthored. several university-level textbooks and has published numerous articles in such journals as Business Horrzons， Interfaces， Journal of Simulation， Journal of Production and Inventory Control， Quality Progress， and Journal of Marketing Research. He obtained B.S. and M.S. degrees from the University of Montana and a Ph.D. in Statistics and Quantitative Methods from the University of Oregon.PHILLIP C. FRY is an Associate Professor in the Department of Computer Information Systems and Production Management in the College of Business and Economics at Boise State University， where he has taught since 1988. Phil received his B.A. and M.B.A degrees from the University of Arkansas， and his M.S. and Ph.D. degrees from Louisiana State University. His teaching and research interests are in the areas of business statistics， production management， and quantitative business modeling. In addition to his academic responsibilities， Phil has consulted with and provided training to small and large organizations， including Boise Cascade Corporation; Hewlett-Packard Corporation; The J.R. Simplot Company; United Water of Idaho; Woodgrain Millwork， Inc.; Boise City; and Micron Electronics. Phil spends most of his free time with his wife Susan， to whom he has been married for 18 years， and his four children， Phillip Alexander， age 8， Alejandra Johanna， age 7， and twins， Courtney Rene and Candace Marie， age 1.

第1章 从那里，为什么和怎样收集数据
1-1 什么是商务统计？
描述统计
图示和图形
数字测度
推断工具
估计
假设检验
质量工具
1-2 收集数据的工具和技术
初步和次级数据类型
收集数据的工具
邮寄调查表和其他书面调查
直接观察和个别访问
质量工具：数据审核表
数据收集中的问题
1-3 总体，样本和抽样技术
总体和样本
参数和统计
抽样技术
统计抽样
可选的CD-ROM主题；使用随机数表
1-4 数据类型和数据测度水平
定量数据和定性数据
时间序列数据和横截面数据
数据测度水平
名义数据
有序数据
间隔数据
比率数据
1-5 使用你的计算机
用EXCEL的问题
可选的CD-ROM主题：在EXCEL和MINITAB中的数据格式
总结和结论
关键术语
本章练习
一般参考文献
第2章 图形、图示和表一描述你的数据
2-1 频数分布和直方图
频数分布
按类别把数据分组
将数据分类的步骤
可选的CD-ROM主题：类别数的Sturges规则
直方图
用EXCEL的问题
质量工具：直方图
2-2 联合频数分布
构建联合频数分布
2-3 条形图和饼图
条形图
质量工具：Pareto图
饼图
2-4 线图和分散的直方图
线图
散点图
可选的CD-ROM主题：3-D散点图
可选的CD-ROM主题：茎叶直方图和面积图
总结和结论
关键术语
本章练习
2-A 案例：AJ健身中心
2-B 案例：WESTBROOK的图形艺术
一般参考文献
第3章 使用数字描述数据
第4章 利用概率和离散概率分布
第5章 连续概率分布
第6章 抽样分布的介绍
第7章 估计总体参数
第8章 假设检验的介绍
第9章 两个总体参数的假设检验和估计
第10章 方差分析
第11章 线性回归和相关分析介绍
第12章 多元回归分析和模型建立
第13章 质量和统计过程控制的介绍
第14章 拟和优度检验和列联表分析
第15章 非参数统计的介绍
第16章 分析和预测时间序列数据
第17章 决策分析的介绍