饭店英语

　　全书即以通俗易懂的语言向读者普及世界贸易组织的有关背景知识，同时以实际的饭店英语为素材，力求语言口语化，并贴进生活，所列举的词汇重点突出涉及广泛，并以附录形式收入饭店广告语，饭店名称，饭店术语缩写和饭店各岗位的英文表达法，相信这样一本实用便捷的手册会使饭店从业人员能轻松愉快地学习和掌握英语。

暂缺《饭店英语》作者简介

     CONTENTS
   PART I THE FRONT OFFlCE
    UNIT l Room Reservation
    1-1 Accepting a Booking
    1-2 Group Reservation
    1-3 Fully Booked
    Useful Expressions
    UNlT 2 At the Reception Desk
    2-1 At the Entrance
    2-2 The Registraion
    2-3 Receiving a Walk-in Guest
    2-4 Dealing with Reservation Mix-up
    Useful Expressions
    UNIT 3 Bell Service
    3-1 On the Way to Room
    3-2 About the Room Facilities
    3-3 Ticket-booking Service
    3-4 Getting Down the Luggage for the Guest When They Leave
    Useful Expressions
    UNlT 4 At the Information Desk
    4-1 Mail Service
    4-2 Taking Message
    4-3 Directing the Way
    Useful Expressions
    UNlT 5 The Cashier
    5-l Currency Exchange
    5-2 Checking Out
    Useful Expressions
    UNlT 6 Switchboard Operator
    6-1 External Call
    6-2 Making a Long-distance Call
    Useful Expressions
   PART II THE HOUSEKEEPlNG
    DEPARTMENT
    UNlT l Chamber Service
    1-1 Making Up the Room
    1-2 Turn-down Service
    Useful Expressions
    UNlT 2 Laundry Service
    2-1 Explaining How to Get the Service
    2-2 Special Requirement for Laundry
    2-3 Mixed-up Laundry
    2-4 Paying for Damage
    Useful Expressions
    UNIT 3 Special Services
    3-1 Room Service
    3-2 Maintenance
    3-3 Baby-sitting Service
    3-4 Arranging a Birthday Party
   PART III FOOD AND BEVERAGE
    DEPARTMENT
    UNlT l Restaurant Reservations
    1-1 Accepting a Reservation
    1-2 Fully Booked
    Useful Expressions
    UNlT 2 Receiving the Guest
    2-1 Seating the Guest
    2-2 There isn't a Table
    Useful Expressions
    UNlT 3 Taking Orders
    3-1 Waiting for Orders
    3-2 Ordering Dessert
    Useful Expressions
    UNIT 4 Serving the Food
    4-1 There is a Mistake
    4-2 The Steak is not Fresh
    Useful Expressions
    UNIT 5 Presenting the BUl
    5-l The Guest Signs for the Bill
    5-2 Paying by Credit Card
    5-3 Paying by Traveller's Cheques
    Useful Expressions
    Unit 6 Bar Service
    6-l Another.sir?
    6-2 Passing on a Message
    Useful Expressions
   PART IV AUXlLlARY SERVlCE
    UNlT l Business Center
    1-1 Making Photo Copies
    1-2 Sending Fax
    1-3 Developing Films
    1-4 Finding an Interpreter
    Useful Expressions
    UNIT 2 Recreation and Fitness Center
    2-1 About the Recreation and Fitness Center
    2-2 At the Swimming Pool
    Useful Expressions
    UNlT 3 Shopping
    3-1 At the Souvenir Shop
    3-2 At the Arts and Crafts Shop
    Useful Expressions
   PART V MENUS
    UNlT l Chicken. Duck and Game
    UNlT 2 Meats
    UNlT 3 Seafood
    UNlT 4 Egg
    UNlT 5 Bean Curd
    UNlT 6 Rice Noodles and DesgertsCDim Sum)
    UNlT 7 Vegetables
    UNlT 8 Drink
    UNlT 9 Soup
    UNlT 10 Cooking